Customer Service Representative

4 days ago


Valley Center, Kansas, United States Signify Health Full time

Job Summary:

We are seeking a highly motivated and results-driven Customer Service Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.

About the Role:

  • Make an average of 50 outbound calls per hour to offer, explain, and schedule free healthcare evaluations.
  • Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department in an office or remote environment.
  • Adjust, reschedule, and cancel appointments with both members and providers, as requested.
  • Monitor performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security guidelines when handling protected health information.

Requirements:

  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule.
  • Strong computer skills and proficiency in the English language.

Benefits:

  • Medical, Dental, and Vision plans, Insurance starts the 1st of each month after the start date.
  • Bi-weekly pay with monthly commission bonus potential.
  • 401K, employee stock purchase program, and tuition reimbursement.
  • Employee discount programs.

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment. All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

  • Successful completion of background check is required for this position.
  • You will be required to provide up to 5 full years of employment history.


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