Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly motivated and results-driven Customer Service Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
About the Role:
- Make an average of 50 outbound calls per hour to offer, explain, and schedule free healthcare evaluations.
- Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department in an office or remote environment.
- Adjust, reschedule, and cancel appointments with both members and providers, as requested.
- Monitor performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
- Report member complaints and escalations immediately to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed.
- Follow HIPAA and other security guidelines when handling protected health information.
Requirements:
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience OR 2+ years general work experience required.
- A desire to work in an efficient, results-oriented outbound call center environment.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule.
- Strong computer skills and proficiency in the English language.
Benefits:
- Medical, Dental, and Vision plans, Insurance starts the 1st of each month after the start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
Work From Home Requirements:
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment. All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment:
- Successful completion of background check is required for this position.
- You will be required to provide up to 5 full years of employment history.
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