Bilingual Financial Center Consultant I

5 days ago

Fort Worth, Texas, United States EECU Full time
Job Description

**About EECU**

EECU is a leading community credit union dedicated to providing members with a better way of banking. With over 85 years of experience, we have grown to become one of the largest credit unions in Texas, serving over 277,000 members through 18 financial centers across North Texas.

**Job Summary**

We are seeking a highly motivated and customer-focused Bilingual Financial Center Consultant I to join our team. As a key member of our financial center, you will be responsible for delivering exceptional member experiences, providing guidance on our products and services, and exceeding sales goals on a monthly basis.

**Key Responsibilities**

  • Provide a complete service and sales experience for members, resulting in exceeding sales goals on a monthly basis.
  • Perform a broad variety of member service functions, including teller functions, deposits, withdrawals, check cashing, and more.
  • Proactively initiate and support marketing initiatives within the branch.
  • Build exceptional rapport with members, providing excellence in service and resolving operational issues.
  • Responsible for lobby coverage, including greeting all members, answering calls, and assisting or directing members to appropriate employees when needed.

**Requirements**

  • One to two years of experience in a retail or financial environment, with a focus on excellence in service and building exceptional rapport with members.
  • Cash handling experience, with the ability to balance without overages or shortages.
  • Strong communication skills, with the ability to converse freely and comfortably in all interactions with members.
  • Enthusiasm and professionalism, with a high level of ownership and accountability.
  • Ability to thrive in a fast-paced environment, with the ability to prioritize multiple tasks daily.
  • Good listener, approachable, and able to problem-solve and be empathetic.
  • Relevant computer skills, solid math, and written communication skills.
  • High school diploma or equivalent.
  • Bilingual, with the ability to read, write, and speak Spanish.

**What We Offer**

  • Starting pay of $16, based on experience, with the opportunity to earn monthly incentives.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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