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Spanish-Speaking Financial Services Representative

2 months ago

Fort Worth, Texas, United States Macpower Digital Assets Edge Full time
Position Overview:

We are seeking a dedicated and skilled individual to join our team as a Bilingual Spanish Call Center Banker. This role is essential in providing exceptional customer service and financial solutions to our clients.

Key Responsibilities:
  • Engage with clients to offer financial services and products tailored to their needs.
  • Utilize sales techniques to enhance customer experience through cross-selling and up-selling opportunities.
  • Manage a high volume of client interactions in a contact center environment, ensuring each client receives personalized attention.
  • Demonstrate fluency in Spanish, effectively communicating with clients in both spoken and written forms.
  • Maintain a thorough understanding of financial products to provide accurate information and recommendations.
Desired Skills:
  • Proven experience in the financial services sector.
  • Strong background in sales, with a focus on customer satisfaction.
  • Experience in an inbound or outbound contact center setting, including phone, chat, or video communication.
  • Ability to manage multiple client relationships simultaneously.
  • Fluency in Spanish is a must (speaking, reading, and writing).