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Guest Services Associate

2 months ago

Raleigh, North Carolina, United States Red Roof Full time

Guest Services Associate - Full-Time Position (Includes Paid Time Off & Benefits)

  • Provide assistance to guests throughout their visit, offering local insights and recommendations.
  • Customize each guest's experience to ensure a memorable stay.
  • Manage check-in and check-out processes, handle reservations, wake-up calls, and fulfill guest requests.
  • Work collaboratively with hotel management and team members to deliver outstanding guest service.
  • Utilize the front desk computer system for processing transactions and generating reports.
  • Coordinate with housekeeping to ensure room availability and readiness.

Qualifications:

  • High School Diploma or equivalent required.
  • 1-2 years of experience in customer service preferred.
  • Basic office skills, including math, cash handling, and computer proficiency.