Guest Services Representative
3 days ago
This is a remote position that requires excellent communication skills and a passion for delivering exceptional service.
We are seeking a highly motivated and passionate individual to join our team as a Remote Guest Services Representative.
Key Responsibilities:
- Communicate with guests in a professional and friendly manner
- Handle incoming calls, emails, and live chat inquiries
- Assist guests with booking information, reservations, and general questions
- Resolve guest concerns and issues in a timely and efficient manner
- Collaborate with other departments to ensure guest satisfaction
Requirements:
- Proven customer service experience
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using remote communication tools
- Strong problem-solving and decision-making abilities
- Flexibility to work various shifts, including weekends and holidays
If you are passionate about delivering exceptional service and enjoy working remotely, we would love to hear from you.
We are a dynamic and growing company, Heart and Sail Excursions, and we are committed to providing our guests with unforgettable experiences.
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