Guest Services Representative

3 days ago


Raleigh, North Carolina, United States Heart and Sail Excursions Full time
Remote Guest Services Representative

This is a remote position that requires excellent communication skills and a passion for delivering exceptional service.

We are seeking a highly motivated and passionate individual to join our team as a Remote Guest Services Representative.

Key Responsibilities:

  • Communicate with guests in a professional and friendly manner
  • Handle incoming calls, emails, and live chat inquiries
  • Assist guests with booking information, reservations, and general questions
  • Resolve guest concerns and issues in a timely and efficient manner
  • Collaborate with other departments to ensure guest satisfaction

Requirements:

  • Proven customer service experience
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using remote communication tools
  • Strong problem-solving and decision-making abilities
  • Flexibility to work various shifts, including weekends and holidays

If you are passionate about delivering exceptional service and enjoy working remotely, we would love to hear from you.

We are a dynamic and growing company, Heart and Sail Excursions, and we are committed to providing our guests with unforgettable experiences.



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