Hotel Operations Manager

4 days ago


Norwalk, Connecticut, United States Shaner Hotel Group Full time

Hotel Operations Manager

As a key member of our hotel management team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards. This includes ensuring that payroll and purchasing controls are in place to maintain and exceed profit goals, as well as developing long- and short-range financial objectives consistent with property objectives.

Key Responsibilities:

  • Assist in developing and implementing hotel financial goals and budget targets
  • Ensure that all Shaner and franchise operating standards are followed
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
  • Handle guest complaints ensuring guest satisfaction
  • Assist staff with their job functions to ensure optimum service to guests
  • Lead all aspects of employee performance to ensure productivity and a quality work environment
  • Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments

Requirements:

  • Minimum of one year of management experience in the hospitality industry
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
  • High school graduate or equivalent; college degree in hospitality management or business preferred
  • Bilingual English/Spanish a plus
  • Working knowledge of all hotel departments
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Knowledgeable of the property management system
  • Knowledge of local activities and attractions appropriate for clientele

About Shaner Hotel Group:

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top hospitality brands, including independent locations, and provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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