Hotel Operations Manager
4 days ago
Hotel Operations Manager
As a key member of our hotel management team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards. This includes ensuring that payroll and purchasing controls are in place to maintain and exceed profit goals, as well as developing long- and short-range financial objectives consistent with property objectives.
Key Responsibilities:
- Assist in developing and implementing hotel financial goals and budget targets
- Ensure that all Shaner and franchise operating standards are followed
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- Handle guest complaints ensuring guest satisfaction
- Assist staff with their job functions to ensure optimum service to guests
- Lead all aspects of employee performance to ensure productivity and a quality work environment
- Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments
Requirements:
- Minimum of one year of management experience in the hospitality industry
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- High school graduate or equivalent; college degree in hospitality management or business preferred
- Bilingual English/Spanish a plus
- Working knowledge of all hotel departments
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Knowledgeable of the property management system
- Knowledge of local activities and attractions appropriate for clientele
About Shaner Hotel Group:
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top hospitality brands, including independent locations, and provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
-
Assistant General Manager
3 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Shaner Hotel Group. The successful candidate will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.Key ResponsibilitiesFinancial...
-
Restaurant Manager
4 days ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeRestaurant Manager Job DescriptionAs a Restaurant Manager at Shaner Hotel Group, you will be responsible for leading the Food and Beverage Department and ensuring the highest level of quality and service. Your duties will include:Managing daily operations, including scheduling, inventory, and customer service.Developing and implementing strategies to...
-
Restaurant Manager
4 days ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryThe Restaurant Manager will oversee the management of the rooftop and lobby bar, ensuring exceptional customer service and a high-quality dining experience. This role requires a strong leader who can direct, implement, and maintain a service and management philosophy that emphasizes quality customer service.Key ResponsibilitiesManage all aspects...
-
Assistant General Manager
1 month ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob Title: Assistant General ManagerWe are seeking a highly skilled and experienced Assistant General Manager to join our team at the Residence Inn Norwalk. As a key member of our management team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise...
-
Food and Beverage Operations Director
4 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryAs the Food and Beverage Director at Shaner Hotel Group, you will be responsible for overseeing the management, budget, and operation of the food and beverage service outlets, catering services, and kitchen. You will maintain liaison with the sales department to ensure maximum profitability and ensure all policies and procedures are enforced and...
-
Assistant General Manager
2 months ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Shaner Hotel Group. The successful candidate will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.Key ResponsibilitiesAssist the General...
-
Assistant General Manager
3 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Shaner Hotel Group. The successful candidate will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.Key ResponsibilitiesAssist the General...
-
Assistant General Manager
4 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob Title: Assistant General ManagerAt Shaner Hotel Group, we are seeking an experienced and skilled Assistant General Manager to join our team at our Residence Inn Norwalk location in downtown Norwalk.About the RoleThe Assistant General Manager will assist the General Manager in maintaining proper controls for all hotel operations in accordance with company...
-
Assistant General Manager
4 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob Title: Assistant General ManagerWe are seeking an experienced Assistant General Manager to join our team at the Residence Inn Norwalk in downtown Norwalk. As a key member of our management team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies and...
-
Restaurant Manager
2 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeRestaurant Manager Job DescriptionAt Shaner Hotel Group, we are seeking a highly skilled and experienced Restaurant Manager to join our team at the Residence Inn Norwalk. As a Restaurant Manager, you will be responsible for the overall direction, coordination, and evaluation of the restaurant's operations.Key Responsibilities:Manage and supervise a team of...
-
Assistant General Manager
1 week ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob Title: Assistant General ManagerAt Shaner Hotel Group, we are seeking a highly motivated and experienced Assistant General Manager to join our team at the Residence Inn Norwalk. As a key member of our hotel operations team, you will be responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with...
-
Executive Housekeeping Manager
4 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Shaner Hotel Group. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout our properties.Key ResponsibilitiesLead and manage the housekeeping...
-
Restaurant Manager
2 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeRestaurant Manager Job DescriptionWe are seeking a highly skilled and experienced Restaurant Manager to join our team at Shaner Hotel Group. As a Restaurant Manager, you will be responsible for the overall direction, coordination, and evaluation of our restaurant operations.Key Responsibilities:Lead and manage a team of staff to ensure excellent customer...
-
Restaurant Manager
4 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeRestaurant Manager Job DescriptionShaner Hotel Group is seeking a highly skilled Restaurant Manager to join our team at the Residence Inn Norwalk. As a Restaurant Manager, you will be responsible for the overall direction, coordination, and evaluation of the rooftop & Lobby bar. Your primary focus will be on providing exceptional customer service, managing...
-
Restaurant Manager
4 days ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob OverviewThe Restaurant Manager will be responsible for the overall direction, coordination, and evaluation of the Food and Beverage Department. This includes training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.Key ResponsibilitiesEnsure...
-
Hotel Front Desk Representative
4 weeks ago
Norwalk, Connecticut, United States Madison Resorts Full timeJob Title: Hotel Front Desk AgentLaKota Oaks is seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our guests.Key Responsibilities:Manage guest interactions and resolve any...
-
Housekeeping Attendant
3 weeks ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Guest Room Attendant to join our team at the Residence Inn Norwalk. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.ResponsibilitiesClean and service guest rooms to the highest standards of quality and...
-
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob DescriptionMaintain and strictly adhere to state sanitation and health regulations, as well as hotel requirements.Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Key Responsibilities:Ensure compliance with daily operational procedures by the Food and Beverage Department.Maintain food and beverage safety and...
-
Multilingual Front Desk Associate
4 days ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob Summary: We are seeking a highly skilled and multilingual Front Desk Receptionist to join our team at Shaner Hotel Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, handling guest complaints, and ensuring guest satisfaction.Key Responsibilities:Be available to work a flexible...
-
Front Desk Representative
1 week ago
Norwalk, Connecticut, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Norwalk. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.Key...