Restaurant Manager

4 weeks ago


Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Summary

The Restaurant Manager will oversee the management of the rooftop and lobby bar, ensuring exceptional customer service and a high-quality dining experience. This role requires a strong leader who can direct, implement, and maintain a service and management philosophy that emphasizes quality customer service.

Key Responsibilities
  • Manage all aspects of employee performance to ensure productivity and a quality work environment.
  • Establish and maintain standards and procedures for operations and safe working conditions in the department.
  • Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department.
  • Responsible for responding and handling guest-related issues pertaining to the department.
  • Communicate effectively with General Manager, Department Managers, Supervisors, and Staff.
  • Direct, implement, and maintain a service and management philosophy that serves as a guide for respective staff.

Requirements
  • Minimum of two years of supervisory experience in the Restaurant/Food and Beverage field.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • ServSafe and/or food safety training.
  • Alcohol awareness training (such as TIPS).
  • Familiarity with food and beverage cost controls.
  • Ability to write routine reports and correspondence.
  • Ability to accurately compute mathematical calculations and use required measurement tools.
  • Ability to prepare budgets and ensure cost controls.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
  • TOAST and/or MICROS experience a plus.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website.
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