Retail Customer Service Representative

2 weeks ago


Tucson, Arizona, United States Sherwin-Williams Full time

Customer Service Specialist Role at Sherwin-Williams

As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in delivering exceptional customer experiences in our retail stores. Your primary focus will be on engaging with wholesale and retail customers to understand their needs, providing product information, and offering recommendations that meet their expectations.

Key Responsibilities:

  • Interact with customers in person and over the phone to determine their needs and offer suitable products and services.
  • Build trust and rapport with wholesale and retail customers, ensuring their satisfaction and loyalty.
  • Process sales transactions accurately and efficiently, meeting sales targets while maintaining high standards for customer service.
  • Maintain organized work order files and product displays, ensuring a visually appealing store environment.
  • Handle stock and make deliveries as needed, ensuring timely and efficient inventory management.
  • Stay informed about product offerings and suggest ways to improve sales, driving business growth and customer satisfaction.

Requirements:

  • Must be at least 18 years old and legally authorized to work in the country without needing sponsorship.
  • Able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally, ensuring physical ability to perform job duties.
  • Willing to work scheduled hours, including evenings and weekends, to meet customer needs and business demands.

Preferred Qualifications:

  • Valid, unrestricted Driver's License, enabling you to make deliveries and travel to customer sites.
  • High School diploma or GED, demonstrating a strong foundation in education and skills.
  • Prior experience in retail, delivery, or customer service, showcasing your ability to work in a fast-paced environment.
  • Previous experience selling paint and operating tinting equipment, highlighting your expertise in our products and services.


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