Customer Service Representative

2 days ago


Tucson, Arizona, United States Emser Tile Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Emser Tile. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist in the day-to-day functioning of our branch, ensuring seamless operations and customer satisfaction.
  • Greet customers warmly and establish a rapport to understand their needs and concerns.
  • Build strong relationships with contractors and vendors to drive business growth and development.
  • Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
  • Direct customers to the appropriate team member or department to ensure efficient issue resolution.
  • Collaborate with the Operations Manager to ensure consistent delivery of excellent customer service and support.
  • Assist with order placement, refunds, and exchanges to ensure customer satisfaction.
Qualifications
  • Minimum 2 years of experience in operations, sales, and customer service support in a sales, retail, or distribution environment.
  • Detail-oriented and self-motivated individual with excellent communication and interpersonal skills.
  • Ability to maintain a professional work environment and adapt to changing priorities.
  • High school diploma or equivalent required; relevant certifications or training a plus.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Physical Requirements
  • Ability to stand, walk, and move around the branch with ease.
  • Ability to lift and move up to 110 pounds with assistance.
  • Specific vision requirements include close vision, peripheral vision, and ability to adjust focus.
  • Occasional exposure to moving mechanical parts and varying temperatures.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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