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Crisis Intervention Specialist

2 months ago

San Diego, California, United States Optum Full time

Are you dedicated to transforming healthcare delivery? This is an opportunity to contribute to a significant cause. Be part of a mission focused on Empowerment, Engagement, and Collective Progress.

Position Overview:
The 988 Behavioral Intake Counselor (BIC) role at Optum is a master's level clinical position within the 24/7 Access and Crisis Line. This essential service provides complimentary, confidential access to mental health resources and crisis support for the residents of San Diego County.

Key Responsibilities:

  • Work on a flexible schedule with diverse shifts
  • Engage in telephonic and chat-based clinical duties
  • Utilize clinical judgment effectively without visual cues
  • Rapidly assess calls/chats for safety and performance metrics
  • Collaborate efficiently in a dynamic, high-pressure environment
Core Duties:
  • Exemplify Cultural Values
  • Comply with legal and ethical standards
  • Perform mental health assessments and facilitate referrals
  • Accurately document all interactions
  • Engage in continuous education and professional development
  • Resolve technical issues as they arise
  • Communicate operational challenges to management
In this position, you will face challenges, receive recognition for your efforts, and have opportunities for professional advancement.

Qualifications:
  • Master's degree or doctorate in a relevant human services field
  • Minimum of 2 years of post-graduate clinical experience
  • Experience working with diverse populations and various mental health issues
  • Willingness to work evenings and weekends
  • Proficiency in Spanish is required
Preferred Skills:
  • ASIST Certification
  • Specialized certifications in relevant areas
  • Experience in community mental health and substance use
  • Background in call center operations
  • Understanding of managed care principles
About Optum:Optum is committed to enhancing healthcare access and outcomes for all individuals. We value diversity and foster an inclusive workplace that prioritizes the well-being of every team member.