Head Housekeeping Attendant

1 week ago


Eau Claire, Wisconsin, United States ECWI Hospitality Full time


Welcome to a vibrant opportunity with ECWI Hospitality, where we pride ourselves on maintaining exceptional standards in our accommodations.

We are currently seeking a meticulous and organized Lead Room Attendant to oversee our housekeeping operations. This role will serve as a Supervisor in the absence of the Housekeeping Supervisor.

Position Overview

This is a part-time position with a competitive pay rate of $17/hr.

Key Responsibilities

  • Creating and distributing daily cleaning schedules and checklists.
  • Allocating keys to housekeeping staff and ensuring their return at the end of each shift.
  • Monitoring special events and significant dates to maintain cleanliness standards.
  • Reviewing reports to disseminate necessary information.
  • Conducting inspections of guest rooms to uphold brand standards.
  • Providing coaching and support to team members regarding performance issues.
  • Facilitating communication with the front desk, team members, and guests throughout the shift.
  • Collaborating on projects as directed by the Housekeeping Supervisor.
  • Managing inventory and supplies as needed.
  • Assisting with scheduling tasks when required.
  • Delivering items and benefits to the front desk as necessary.
  • Ensuring that all rooms due for checkout are vacant and ready for cleaning.
  • Coordinating with engineering and front desk staff regarding maintenance requests.

Cleaning Duties

As part of your role, you will be responsible for comprehensive cleaning tasks, including:

removing trash, changing linens, making beds, sanitizing surfaces and mirrors, cleaning guest bathrooms, sweeping and mopping, vacuuming guest rooms, and washing windows.


  • Inspecting all areas, including drawers and refrigerators, after cleaning.
  • Stocking and organizing the housekeeping cart in accordance with safety and security protocols.
  • Receiving assigned sections, keys, and supplies from the Housekeeping Supervisor and returning them at the end of the shift.
  • Addressing guest requests and reporting any issues to ensure satisfaction.
  • Documenting any lost items, damages, or maintenance concerns for the Housekeeping Supervisor.
  • Filling in for colleagues during absences or vacations as needed.

Qualifications

  • Proficient in English communication.
  • Ability to perform laundry and cleaning tasks throughout an eight-hour shift.
  • Self-motivated with a positive attitude.
  • Strong attention to detail and appearance standards.
  • Effective problem-solving skills.
  • Excellent communication with guests and team members.
  • Reliable and adaptable to changing schedules.
  • Minimum of one year of experience as a Room Attendant.
  • Physical capability to manage supply carts, linens, and cleaning equipment.
  • Frequent bending and kneeling for cleaning tasks.
  • Ability to reach all areas of responsibility, including high and low spaces.
  • Capacity to stand and walk for extended periods.
  • Vision to assess cleanliness in accordance with brand standards.
The ideal candidate must be flexible to work weekends and daytime shifts, collaborating closely with the Housekeeping Supervisor to ensure an outstanding guest experience.

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