Workplace Service Coordinator
4 weeks ago
The Workplace Service Coordinator is responsible for providing building service support for our Visitor Center and Executive Area at the Thousand Oaks site. This position will act as a daytime cleaning and concierge, responsible for start-up, upkeep, meeting/event support and basic repairs. Additionally, this position will provide facilities support including building/space ownership, work order creation, vendor engagement, and walks. This is a 100% onsite position.
Key Responsibilities
Customer service interface for B27 Visitor Center, Leadership Forum and Tech Bar and B28 Executive Area
Support/generate work request (via Maximo and/or CrowdComfort)
Organize Meeting supplies in the Leadership Forum
Start-up and maintain Coffee Machines for all assigned spaces
Maintain a clean and ready state areas making sure they are wiped down, swept and clean throughout the day
Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.) as needed
Address possible minor repairs as needed
Work with JLL Facilities to escalate emergency/break-ins and notify of maintenance, repairs or requests in support of a ready state
Maintain stocked restrooms and kitchen supplies
Act as POC during time of meeting/event, this role may support:
Issue management during the events or meeting
Daily walks to ensure each day of the meeting or event is in a ready state
Participate in the execution of the daily events to ensure we stay on schedule and address or support issues or needs as they arise
Support clean-up and trash removal as requested
Field all calls, emails, texts
Escalations as required
Confirm daily all areas and meeting rooms are reset appropriately
Requirements
High school diploma or GED equivalent
Experience working in a regulated work environment
3+ years of customer service experience in a professional business environment dealing with the public in person and on the phone
Competent in use of Microsoft Office computer application
Excellent communication, client service, and follow up skills
Proven ability to work without direct day to day supervision
Excellent customer service, team player who builds and maintains relationships
Excellent coordination skills especially with multiple vendors and services
Competent in use of Microsoft Office computer applications
Ability to diagnosis problems, make sound decisions, prioritize, schedule and complete multiple tasks
Work Environment
The employee must regularly push/pull up to 10 pounds, frequently push/pull up to pounds
Staff will perform a mixture of computer work and physical work (walking, cleaning, moving furniture, etc.)
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