Global Travel Operations Coordinator

4 weeks ago


Thousand Oaks, California, United States American Automobile Association Full time

Pleasant Holidays, a leading travel wholesaler in the U.S., is seeking a skilled Global Travel Operations Coordinator to join their team.

Company Overview:

Pleasant Holidays is a subsidiary of the American Automobile Association, a diversified organization serving millions of members across the United States. With a focus on vacation travel, the company specializes in destinations worldwide, including the Hawaiian Islands, Caribbean, Mexico, Central America, Tahiti, Fiji, Cook Islands, Australia, New Zealand, Europe, and more.

Salary:

The estimated salary for this position is $18.00 per hour, reflecting the company's commitment to fair compensation for experienced professionals.

Job Description:

This role involves providing exceptional support to Pleasant Holidays and Journese destinations by:

  • Answering and servicing incoming calls and emails efficiently
  • Processing tasks, such as relocations, schedule changes, and document concerns
  • Researching and resolving payment discrepancies and accounting requests
  • Processing booking revisions, including cancellation or change penalties
  • Securing payments for underpaid bookings
  • Liaising with other departments regarding hotel, air, and passenger complaints
  • Performing other duties as assigned

Required Skills and Qualifications:

  • Strong telephone and customer service skills
  • Intrinsic motivation and problem-solving skills
  • Positive attitude and ability to work in a fast-paced environment
  • Knowledge of Microsoft Word and Excel
  • Knowledge of CRS/Airline System is a plus
  • Must have ATLAS experience
  • Must have excellent attendance

Benefits:

  • Medical, vision, and dental insurance
  • Flexible Spending Accounts
  • Paid Time Off for Holidays, Vacation, and Illness
  • Company-paid Life Insurance
  • Long Term Disability
  • 401(k) Plan
  • AFLAC Plans
  • Travel Discounts on all Pleasant Holidays packages, hotel rooms, car rentals, tours, and activities

Why Work at Pleasant Holidays:

Pleasant Holidays is a leading travel wholesaler in the U.S., offering a competitive salary and comprehensive benefits package. With a focus on customer satisfaction and employee development, the company provides a dynamic and supportive work environment for experienced professionals.

About Pleasant Holidays:

Pleasant Holidays is a subsidiary of the American Automobile Association, a diversified organization serving millions of members across the United States. With a focus on vacation travel, the company specializes in destinations worldwide, including the Hawaiian Islands, Caribbean, Mexico, Central America, Tahiti, Fiji, Cook Islands, Australia, New Zealand, Europe, and more.

Equal Opportunity Employer:

Pleasant Holidays is an equal opportunity employer, committed to considering all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.



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