Cardiology Patient Care Coordinator
6 days ago
The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services at the Mount Sinai Health System. This position serves as a liaison for patient care activities in the practice, ensuring quality patient care during patient visits.
Key Responsibilities- Collaboration with Primary Care Providers: Works cohesively with Primary Care Providers to facilitate patients' care plans, participating in daily huddles and monthly case discussions, facilitating appointments, coordinating information, and continuing care requirements.
- Issue Resolution: Collaborates with other clinical staff to resolve issues impacting patients' care progression.
- Task Management: Monitors and updates dashboards with reminders and alerts to organize daily tasks such as visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors.
- Insurance Coordination: Contacts insurance carriers for patients' pre-certification and consults with Department/Practice Manager regarding patients' needs or addressing escalated issues.
- Front-End Coverage: Provides front-end coverage as needed, recording telephone encounters for routing to appropriate Providers.
- Liaison Services: Works as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
- Process Improvement: Provides recommendations for process/service improvement to promote patient satisfaction and address issues.
- Patient Communication: Provides thoughtful and informative responses to patients while guiding them through their healthcare options.
- Professional Development: Maintains an understanding of medical terminology and practices used within the hospital through further education.
- Additional Responsibilities: Performs other duties as assigned.
4+ years of healthcare/customer service or relevant experience.
About UsThe Mount Sinai Health System is committed to delivering exceptional patient care and advancing health for all people, everywhere. We strive to create an inclusive, welcoming, and nurturing work environment where all feel valued, belong, and are able to advance professionally.
We are passionate about addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is to become an anti-racist healthcare and learning institution that intentionally addresses structural racism.
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