Operations Supervisor
3 days ago
We are seeking a highly skilled and experienced Operations Supervisor to lead our food department at LSG Sky Chefs. The successful candidate will be responsible for managing the day-to-day operations, ensuring that food production meets strict quality, safety, and regulatory standards.
Main ResponsibilitiesOperations Management
- Supervise a team of at least 15 staff members to ensure food is produced and assembled in accordance with FDA, USDA, HACCP, and airline specifications.
- Ensure on-time and accurate food production to meet Kitchen Ready Times.
- Conduct daily manpower planning and adjust as necessary to ensure efficient allocation of labor.
- Maintain Knife Log and ensure compliance with Knife Policy.
- Develop and implement operational procedures and protocols to enhance efficiency, safety, and quality control.
- Manage scheduling, payroll, and staffing requirements to meet operational needs while controlling labor costs.
- Analyze performance metrics and financial data to identify areas for improvement and implement corrective actions as necessary.
- Resolve customer complaints and inquiries promptly and effectively, demonstrating a commitment to customer satisfaction.
- Stay current with industry trends, regulations, and best practices to drive continuous improvement and innovation within the food department.
Leadership and Development
- Train, mentor, and motivate staff to uphold high standards of performance, professionalism, and customer service.
- Ensure that the area of responsibility is properly organized, staffed, and directed.
- Plan, implement, and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.
- Participate and support company-sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety, and CBase.
Education and Experience
- Bachelor's degree or equivalent knowledge required.
- In addition, one to three years of related work experience required.
- Strong knowledge of food safety standards, regulations, and best practices.
- ServSafe certification preferred.
- Proven analytical and leadership skills.
- Strong interpersonal and communication skills.
- Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
- Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA, and EPA regulations.
- Good knowledge of Microsoft Office and Windows-based computer applications.
- Ability to work in a refrigerated environment.
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