Supervisor, Safety Operations

1 week ago


Austin, Texas, United States Twitter Full time

About the Role:

We are seeking a highly skilled and experienced Supervisor, Safety Operations to join our team at Twitter. As a key member of our Safety team, you will be responsible for leading the effective resolution of cases and tickets to improve content moderation and customer support.

Key Responsibilities:

  • Supervise Safety Agents across multiple workflows, focusing on leading the effective resolution of cases/tickets to improve content moderation and customer support.
  • Conduct operational supervisory actions including scheduling, hiring, performance management, and workflow quality management.
  • Work with shift leads to ensure seamless transitions between shifts, managing case handoffs and coordinating with other supervisors.
  • Collaborate with stakeholders and represent your workflows as a functional expert, ensuring effective communication with corporate leadership and other company stakeholders.
  • Handle high-profile and critical escalations end-to-end, ensuring timely and effective resolution and communication with corporate leadership.
  • Provide formal and informal professional development to team members, engaging in performance coaching and review.
  • Improve processes, analytics, tools, products, and services for your team, acting as a key feedback loop for product engineering and policy.
  • Prioritize tasks and make adjustments to achieve the best results, ensuring your team consistently applies content moderation and customer support without bias and exceeds industry standards.

Requirements:

  • Bachelor's Degree in data science, computer science, business management, or related discipline OR equivalent relevant experience.
  • 5+ years of relevant operations work experience, including leadership of small teams.
  • An active Twitter user.
  • Expert-level knowledge, operating as a subject matter expert with credibility and influence among senior internal and external stakeholders.
  • Proven experience in content moderation and/or customer support.
  • Strong written and verbal communication skills.
  • Experience in providing analyses or recommendations that inform policy development and strategic decision-making.
  • Experience or certification in project management, content moderation, customer service software tools with a bias for action, execution, and impact.
  • Willingness to work flexible US shift hours, weekends, holidays, and be on-call in exigent circumstances.
  • Comfortable working with multinational teams.
  • Proficiency in data visualization tools and techniques.


  • Austin, Texas, United States Flintco Full time

    Health and Safety ManagerJob Category: Safety Requisition Number: HSEMA002376Company OverviewEstablished in 1908, Flintco is a leading firm employing over 800 professionals across multiple cities, specializing in sectors such as healthcare, education, hospitality, sports, and industrial construction. Our commitment to excellence is reflected in our...


  • Austin, Texas, United States Flintco Full time

    Health and Safety ManagerJob Category: Safety Requisition Number: HSEMA002376Company OverviewEstablished in 1908, Flintco has grown to employ over 800 professionals across multiple cities, specializing in sectors such as healthcare, education, hospitality, sports, and industrial projects. Flintco is also engaged in self-performing concrete, steel erection,...


  • Austin, Texas, United States SMS Holdings Full time

    About the RoleAs a Safety Operations Supervisor at SMS Holdings, you will play a critical role in ensuring the safety and well-being of our customers and employees. This position requires a strong leader who can manage a team of safety and operations staff, provide guidance and direction, and ensure compliance with all relevant policies and procedures.Key...


  • Austin, Texas, United States Waste Connections Full time

    We are looking for a skilled and motivated Operations Supervisor who possesses strong safety awareness and leadership skills to manage our operations effectively. KEY RESPONSIBILITIES: Assist in establishing and implementing safety objectives.Oversee daily operational activities for drivers, making necessary adjustments to staffing and routing.Conduct...

  • Operations Supervisor

    2 weeks ago


    Austin, Texas, United States LSG Lufthansa Service Holding AG Full time

    Job Title: Operations Supervisor (Transportation)Job Location: Austin, USAWork Location Type: On-SiteSalary Range: Min: 53,513.00 | Mid: 66,497.00Role Overview: We are in search of a dynamic individual who excels in a high-energy production setting and is passionate about leading a team dedicated to providing exceptional service to our clients. This role...


  • Austin, Texas, United States SkyHop Global Full time

    Job OverviewJoin SkyHop Global as a Fleet Operations SupervisorAre you prepared to lead in one of the most vibrant ground transportation firms catering to airline personnel? SkyHop Global is seeking a dedicated and enthusiastic individual to step into the role of Fleet Operations Supervisor.At SkyHop Global, we take pride in being a leading provider of...


  • Austin, Texas, United States Ace Hardware Full time

    JOB TITLE:Operations SupervisorFLSA:UNUSUAL WORKING CONDITIONS:Indoor/Outdoor and Non-operating hours A. PURPOSE The Operations Supervisor is tasked with overseeing the execution of all team members' duties by providing direction, guidance, and accountability based on daily workflow requirements. The Supervisor is responsible for the overall management of...


  • Austin, Texas, United States Oak View Group Full time

    Parking Supervisor Job DescriptionOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention...


  • Austin, Texas, United States Avenue5 Residential Full time

    About the Assistant Maintenance Supervisor PositionWe are seeking a highly skilled and experienced Assistant Maintenance Supervisor to join our team at Avenue5 Residential. As a key member of our maintenance team, you will be responsible for ensuring the day-to-day maintenance operations and physical upkeep of our properties are conducted in a safe and...


  • Austin, Texas, United States Compass Group USA Full time

    Job SummaryAs a Culinary Catering Cook Supervisor with Compass Group USA, you will play a key role in ensuring the success of our food service operations. This position involves supervising a team of food-service associates, training them, and directing their work to meet the highest standards of quality and customer satisfaction.Key Responsibilities:Train...


  • Austin, Texas, United States Natural Grocers Full time

    Retail Operations Supervisor Job OverviewThe Retail Operations Supervisor plays a crucial role in steering the effective management and profitability of the retail establishment. This position requires the ability to train, guide, and oversee all team members to guarantee outstanding customer service and operational success.Key ResponsibilitiesUphold...


  • Austin, Texas, United States Accelsius, LLC Full time

    Position OverviewOperations Facility SupervisorAre you interested in becoming part of an innovative organization that is addressing a significant multi-billion-dollar industry challenge? Accelsius, LLC is leading the way in creating advanced cooling solutions for data centers, 5G edge applications, and electric vehicle technologies.We are in search of an...


  • Austin, Texas, United States TRIGO Global Quality Solutions Full time

    TRIGO Global Quality Solutions is looking for a Field Operations Supervisor to oversee quality assurance activities.Position OverviewThe Field Operations Supervisor is responsible for ensuring the delivery of high-quality services and support for all operational activities at their designated site.Key ResponsibilitiesClient Engagement & Business...


  • Austin, Texas, United States Travis County Full time

    Are you seeking a supervisory role in the Road Maintenance sector? Travis County Transportation & Natural Resources is in search of a dedicated Road Maintenance Operations Supervisor for our Roads division. This position serves as a mid-level role, supporting various construction activities. Travis County provides competitive benefits, opportunities for...


  • Austin, Texas, United States Light Bulb Depot Full time

    Light Bulb Depot is seeking a dedicated and experienced Warehouse Operations Supervisor to join our team. As a key member of our operations, you will play a vital role in ensuring the smooth running of our warehouse and showroom. Responsibilities: Manage inventory levels by ordering stock for both the warehouse and showroom. Maintain organized and...


  • Austin, Texas, United States Ace Hardware Full time

    JOB TITLE:Operations SupervisorFLSA:UNUSUAL WORKING CONDITIONS:Indoor/Outdoor and Non-operating hours A. PURPOSE The Operations Supervisor is tasked with overseeing the daily activities of associates, ensuring that all responsibilities are executed efficiently and effectively in alignment with workflow requirements. This role is crucial for maintaining the...


  • Austin, Texas, United States National Trench Safety Full time

    Job OverviewPosition SummaryThe Branch Operations Leader is responsible for overseeing and guiding the branch's daily functions. This role is pivotal in driving revenue growth, ensuring high standards of customer service, fostering employee development, and maintaining exceptional productivity levels. The individual will enhance the branch's market position...


  • Austin, Texas, United States Krispy Kreme - North Austin 183 and SpicewoodMcNeil Full time

    Job OverviewThe Evening Operations Supervisor at Krispy Kreme is responsible for managing the daily functions of the store, ensuring that all products, staff, and cleanliness standards are upheld. This role involves overseeing sales, operational tasks, and the development of team members.Position Summary:The Night Shift Team Leader supports the General...


  • Austin, Texas, United States Krispy Kreme - North Austin 183 and SpicewoodMcNeil Full time

    Job OverviewThe Evening Operations Supervisor at Krispy Kreme is responsible for managing the shop's daily functions to ensure that all products, staff, and cleanliness adhere to the highest quality standards. This role involves overseeing sales, operational tasks, and the development of team members.Position Summary:The Night Shift Team Leader supports the...


  • Austin, Texas, United States Flintco Full time

    Health and Safety ManagerJob Category: Safety Requisition Number: HSEMA002376Company OverviewEstablished in 1908, Flintco is a prominent organization employing over 800 professionals across multiple cities, specializing in sectors such as healthcare, education, hospitality, sports, and industrial services. Flintco is also proficient in self-performing tasks...