Technical Operations Engineer

3 weeks ago


Jersey City, New Jersey, United States Dtcc Full time
About Us

We are DTCC, a company that safeguards the financial markets and helps them run efficiently. We're committed to delivering innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle.

Job Overview

This role involves supporting applications at L2/L3 levels, implementing ITIL Change, Incident, and Problem management processes, and participating in Disaster Recovery/Loss of Region events. The successful candidate will work closely with development teams, infrastructure partners, and internal/external clients to raise and resolve technical support incidents.

Main Responsibilities:
  • Maintaining and providing technical support for all applications beyond the development stage
  • Working closely with development teams, infrastructure partners, and internal/external clients to resolve technical support incidents
  • Implementing ITIL Change, Incident, and Problem management processes
  • Participating in Disaster Recovery/Loss of Region events
Requirements:
  • Minimum 8 years of related experience
  • Bachelor's degree and/or equivalent experience
Estimated Salary:

$150,000 - $180,000 per year (based on location and experience)



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