Technical Operations Engineer
3 weeks ago
We are DTCC, a company that safeguards the financial markets and helps them run efficiently. We're committed to delivering innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle.
Job OverviewThis role involves supporting applications at L2/L3 levels, implementing ITIL Change, Incident, and Problem management processes, and participating in Disaster Recovery/Loss of Region events. The successful candidate will work closely with development teams, infrastructure partners, and internal/external clients to raise and resolve technical support incidents.
Main Responsibilities:- Maintaining and providing technical support for all applications beyond the development stage
- Working closely with development teams, infrastructure partners, and internal/external clients to resolve technical support incidents
- Implementing ITIL Change, Incident, and Problem management processes
- Participating in Disaster Recovery/Loss of Region events
- Minimum 8 years of related experience
- Bachelor's degree and/or equivalent experience
$150,000 - $180,000 per year (based on location and experience)
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