Windows Support Specialist

2 weeks ago

New York, New York, United States Summit Staffing Partners Full time

Position Overview

Summit Staffing Partners is representing a distinguished investment management firm that excels in the acquisition, management, and servicing of both residential and commercial mortgage loans, along with mortgage-related assets. Their dedication to innovative solutions, disciplined investment strategies, and exceptional client service has solidified their reputation as a trusted leader in the asset management sector. They are currently seeking a proactive Windows Desktop Support Engineer to collaborate with various departments in developing and implementing solutions that align with their business goals.

This role operates under a hybrid work model, combining both in-office and remote work flexibility.

Key Responsibilities

As a Windows Desktop Support Engineer, you will be instrumental in setting technical standards for workstations, pinpointing areas for enhancement, and ensuring peak system performance while working closely with the IT team.

  • System Analysis and Implementation: Evaluate, migrate, and deploy computer applications, systems, and network configurations. Design, document, and script intricate new software deployments.
  • Technical Standards and Improvement: Partner with the team to define technical standards for workstations and identify opportunities for enhancement.
  • System Performance Monitoring: Oversee system performance to guarantee optimal functionality.

Endpoint Manager Administration:

  • Establish and manage endpoint boundary groups across distribution points.
  • Conduct general monitoring of site health through SSRS, log files, and the Endpoint Manager console.
  • Execute in-console and client agent upgrades.
  • Manage and configure user and device collections, creating query-based collections.
  • Technical Issue Escalation: Direct and escalate technical issues to the appropriate support areas. Collaborate with technicians on root cause analysis and communicate effectively regarding end-user support matters.
  • Project Support: Engage in and provide assistance with IT and business projects.
  • System Oversight: Maintain oversight of all systems managed by the Desktop Support Engineering team.
  • User Consultation: Analyze reported issues, consulting with users and acting as the escalation point for technical challenges.
  • Testing Management: Oversee testing activities for workstations, laptops, VMs, and other dependent systems across the enterprise for patching and vulnerabilities.
  • Service Desk Monitoring: Supervise the desktop services engineering queue through the service desk system to ensure 100% satisfaction, troubleshooting and addressing incidents and requests to meet service level agreements.
  • Operating System Deployment: Manage the configuration site collection maintenance for Windows Configuration power management rules. Deploy operating system images (primarily Windows 10) via Endpoint Manager OSD, including:
    • Configuration of WDS, PXE, VM build environment, and integration with MDT and Tanium Provision System.
    • Build, capture, and update Windows 10 and 11 images.
    • Manage distribution points accordingly.
    • Create deployment task sequences.
  • High-Level Troubleshooting: Provide advanced troubleshooting for technical issues.

Qualifications

Technical Skills:

  • Advanced troubleshooting capabilities for Windows Desktop OS.
  • Expertise in Endpoint Manager (formerly SCCM) and/or Tanium.
  • Proficiency in PowerShell.
  • Familiarity with Python and/or other programming languages is advantageous.
  • Experience with JAMF Pro administration is a plus.
  • Advanced troubleshooting skills for MacOS is a plus.

Interpersonal Skills:

  • Exceptional interpersonal skills with the ability to cultivate and maintain effective working relationships.
  • High degree of integrity and accountability.
  • Highly organized and capable of thriving in a fast-paced environment.
  • Passion and intellectual curiosity to uncover and capture business value.

Education and Experience:

  • Bachelor's degree and a minimum of 3-5+ years of relevant IT experience.
  • At least 3+ years of scripting experience in PowerShell.
  • A+ Certification preferred or equivalent.
  • Security+ preferred or equivalent.
  • Network+ preferred or equivalent.
  • JAMF 100, 200, 300, 400 certifications are a plus.

Location and Compensation:

  • This is a hybrid position (onsite 3 days a week).
  • Summit Staffing Partners offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

  • Windows Support Specialist

    1 week ago

    New York, New York, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a leading investment management firm that excels in the acquisition, management, and servicing of mortgage loans and related assets. Their dedication to innovative strategies, disciplined investment approaches, and outstanding client service has positioned them as a respected leader in the asset...

  • IT Support Specialist

    1 week ago

    New York, New York, United States TSG Risk Management Full time

    Job OverviewExperience Required: Minimum of 4-5 years in Desktop Support.Position Summary:We are looking for a proficient IT Support Specialist to enhance our operations. The successful candidate will be responsible for delivering technical assistance and resolving issues related to computer systems, software applications, and hardware components.Key...

  • IT Support Specialist

    1 week ago

    New York, New York, United States Compunnel Inc. Full time

    Position: IT Support SpecialistLocation: Remote/HybridContract Duration: 4+ Months with potential for extensionWork Hours: 40 Hours per weekAre you dedicated to delivering exceptional IT assistance and customer service? Join Compunnel Inc. as an IT Support Specialist. This role is designed for individuals who thrive in a fast-paced environment and are eager...

  • IT Support Specialist

    3 days ago

    New York, New York, United States STAND 8 Full time

    **Job Summary**STAND 8 is seeking a highly skilled IT Support Specialist to provide on-site technical support at our busy Work/Entertainment Campus and Studios. The ideal candidate will have hands-on experience with Windows and Mac systems and thrive in a fast-paced, dynamic environment.**Key Responsibilities**Troubleshoot and resolve technical issues in...

  • IT Support Specialist

    3 days ago

    New York, New York, United States Rockefeller University Full time

    About the RoleThe Rockefeller University is seeking a highly skilled and customer-focused Computer Support Specialist to join our IT team. As a key member of our Service Desk team, you will provide exceptional technical support to our campus community, ensuring seamless delivery of IT services.Key ResponsibilitiesStaff the IT help desk, providing in-person,...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States Ursus Inc Full time

    JOB TITLE: IT Support Specialist LOCATION: Remote DURATION: Contract PAY RANGE: $35.00/hr TOP 3 SKILLS: Proficient in managing high-volume ticketing systems Minimum of 2 years' experience in IT service management and support tools Advanced troubleshooting skills for macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack,...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States TEKsystems Full time

    Position Overview: We are seeking a dedicated IT Support Specialist to deliver on-site assistance within a dynamic office environment. This role involves collaborating with another technician to provide support to a workforce of approximately 70-80 employees.Key Responsibilities:Deliver level 1-2 technical support for hardware and software issues.Engage in...

  • ThinkDesk Support Specialist

    3 days ago

    New York, New York, United States VDart Inc Full time

    Job OverviewVDart Inc is seeking a skilled ThinkDesk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesTechnical Support: Provide expert-level technical support for Windows, MacOS, and Red Hat Linux operating systems.Software...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States NavitsPartners Full time

    Job DescriptionPosition: IT Support SpecialistCompany: NavitsPartnersDuration: ContractualOverview:NavitsPartners is seeking an IT Support Specialist to deliver essential front-line technical assistance for a diverse enterprise environment, which encompasses various healthcare networks and corporate operations. The Specialist will be tasked with managing...

  • Windows Automation Specialist

    2 weeks ago

    New York, New York, United States My It Crew Full time

    Job OverviewSalary: $65,000 - $80,000Are you ready to step away from the monotonous IT grind and join a dynamic team where your contributions truly matter? At My IT Crew, we value every voice and embrace innovative ideas. If this resonates with you, continue reading...Since our inception in 2016, My IT Crew has established itself as a frontrunner in the...

  • Jr Technical Support Specialist

    1 month ago

    New York, New York, United States Manage My Dream, LLC Full time

    Job Description:Local Candidate only.Required Knowledge, Skills, and AbilitiesExperience with desktop support and diagnostic toolsFamiliarity with Desktop Imaging SoftwareKnowledge of advanced computer skills, including knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.Understanding of TCP/IP, VoIP and...

  • Community Support Specialist

    2 weeks ago

    New York, New York, United States Collaborative Support Programs Full time

    Under the supervision of the Regional Coordinator, the Community Support Specialist delivers direct assistance, skill enhancement, and community resource connections to individuals facing psychiatric and/or substance use challenges. The role is focused on empowering individuals to achieve independence and work towards their fullest potential. The Community...

  • Field Support Specialist

    3 days ago

    New York, New York, United States eTeam Full time

    Job SummaryWe are seeking a skilled Field Support Specialist to join our team at eTeam. As a Field Support Specialist, you will be responsible for providing technical support and maintenance for computer-related products, including desktop and laptop computers, printers, and standard software.Key ResponsibilitiesProvide technical support and maintenance for...

  • Litigation Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    Job OverviewPhaxis - Support Services is seeking experienced Litigation Support Specialists for our team. This role involves assisting in various aspects of legal proceedings, particularly in the realm of personal injury cases.Key ResponsibilitiesDrafting essential legal documents, including summons and complaints.Preparing motions and managing discovery...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States Insight Global Full time

    A leading global manufacturing organization is in search of a skilled IT Support Specialist to assist in the operations of their technical facilities. This role involves contributing to a project aimed at implementing network security solutions within their Laboratory and Research & Development settings. The selected candidate will be tasked with overseeing...

  • IT Support Specialist

    2 weeks ago

    New York, New York, United States TEKsystems Full time

    Position Overview: Our client is seeking a dedicated IT Support Specialist to deliver on-site assistance at their office. This role involves collaborating with another technician to support a workforce of approximately 70-80 employees. As a key player in customer support, you will gain insights into existing business operations and provide valuable...

  • Client Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    Job OverviewWe are looking for a committed Client Support Specialist to join our team at Phaxis - Support Services. This role is essential in providing assistance and direction to individuals requiring support, ensuring they access the necessary services and resources to enhance their well-being.Key Responsibilities:- Perform evaluations to identify clients'...

  • Lead IT Support Specialist

    2 weeks ago

    New York, New York, United States Bensinger Technology Full time

    Bensinger Technology is seeking skilled IT Support Specialists to enhance our team. We provide a range of IT and cybersecurity solutions to businesses in New York City. Our services encompass thorough implementation, ongoing maintenance, and dedicated support.We are in search of proficient IT Support Specialists who can thrive in a hybrid work environment,...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Technical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...

  • Senior Application Support Specialist

    3 days ago

    New York, New York, United States DS Technologies Inc Full time

    Job OverviewDS Technologies Inc is seeking a highly skilled Senior Application Support Specialist to join their team in a premier client's organization.Job ResponsibilitiesProvide technical support for trading platforms and capital market applications, ensuring seamless operations in Unix and Windows environments.Utilize advanced SQL skills to query...