Technical Specialist
7 days ago
Job Description (Posting)
Job Summary:
We are seeking a highly skilled Technical Specialist to join our team at HCL Technologies. As a Technical Specialist, you will be responsible for providing technical support and troubleshooting for our network infrastructure, including VSAT Radio Systems, WiFi and BLE Systems, Cellular based systems, Fiber Optic & Copper Cable IIoT, and specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm.
Key Responsibilities:
- Handle incidents and service requests in a timely and efficient manner
- Perform visual checks for hardware failure lights or console error messages, power status, and hardware labels
- Conduct walkthroughs, floor sweeping, and physical verification of connectivity
- Provide support for installation, maintenance, and repair of network devices and systems
- Identify and troubleshoot network issues, including console into network devices, switch port location, and WAP connectivity status
- Install, remove, or swap equipment as needed
- Restart or reboot equipment as necessary
- Perform basic troubleshooting like ping, DNS lookup, and trace route on network devices
- Manage work queue in ticketing system and update knowledge base regularly
- Attend safety training and report incidents
- Escort third-party vendors as needed
- Adhere to company change management and BCP/DR procedures
- Provide daily report of activities
Requirements:
- Overall 5+ years of relevant experience
- Worked in Enterprise Environment with Service Level Agreement
- Strong analytical and problem-solving skills
- Willing to travel within US on need basis
- Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis
- Willing to work in 24x7 shift schedule
- Must be willing to learn quickly, adapt, and work in a fast-paced environment
- Excellent communication and conversation skills (Verbal and Written)
- Ability to cover ground by walking and to stand in most part of the working hours
- Ability to lift up to 50lbs
- Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational support
Desirable:
- Certifications like CCNA, PCNSA (not mandatory)
What We Offer:
- Opportunity to work with a leading technology company
- Chance to work on challenging projects and develop your skills
- Competitive salary and benefits package
- Opportunities for career growth and professional development
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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