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Client Technical Assistance Specialist
2 months ago
This position involves providing exceptional technical assistance to clients, ensuring that their needs are met with high standards of quality and efficiency.
Key Responsibilities:
- Address and resolve technical support inquiries from clients, maintaining a focus on quality service delivery.
- Develop and implement comprehensive documentation and procedures for repair and setup tasks.
- Ensure that all work aligns with established technical objectives and standards.
- Oversee the configuration and installation of client workstations.
- Engage with clients to address and resolve any technical complaints.
- Ensure that all operations and software adhere to regulatory requirements and organizational policies.
- Participate in an on-call rotation to address technical issues as they arise.
- Create and maintain detailed operational manuals related to technical support.
- Contribute to the company blog with a new entry every two weeks.
- Maintain consistent attendance and punctuality, adapting personal work schedules to meet business needs.
- Collaborate effectively with colleagues to support the organization's mission and objectives.
- Possess the ability to independently travel to client locations for technical support as needed.
- Utilize mobile technology to receive communications related to work responsibilities.