Custodian of Records

2 weeks ago


Phoenix, Arizona, United States Upgrade, Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Custodian of Records to join our Vendor Management Team at Upgrade, Inc. in Downtown Phoenix. As a key member of our team, you will be responsible for managing and maintaining accurate and up-to-date records, ensuring compliance with federal and state regulations, and providing exceptional service to our internal teams and vendors.

Key Responsibilities
  • Manage and maintain accurate and up-to-date records, including creation, maintenance, and protection
  • Assist with notary signings and record-keeping duties
  • Prioritize, organize, release, or withhold records as needed
  • Develop and implement written procedures for file organization and protection of confidential information
  • Apply a records/retention schedule and preserve, transfer, and destroy records per those schedules
  • Assist with developing public information and establishing the authenticity of documents
  • Protect data under your care to avoid penalties under federal and state privacy laws
  • Provide thorough and accurate documentation to customer accounts through Upgrade communication channels
  • Contribute daily to the improvement of our department and support of the Vendor Management Team
  • Maintain superior quality assurance results
Requirements
  • Bachelor's or Associate's degree preferred
  • Active notary or willingness to obtain a notary public certification
  • Excellent written and verbal communication combined with analytical and problem-solving skills
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Willingness to travel and make court appearances, testifying under oath to the truthfulness and veracity of records
  • Previous experience in a customer service, sales, or finance industry
  • Working knowledge of FDCPA and FCRA experience
  • Team player seeking a fast-paced and challenging environment
What We Offer
  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
  • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
  • Paid parking or platinum pass
  • New Hire Training Program
  • Wellness Incentive Program

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