Custodian of Records
2 weeks ago
We are seeking a highly organized and detail-oriented Custodian of Records to join our Vendor Management Team at Upgrade, Inc. in Downtown Phoenix. As a key member of our team, you will be responsible for managing and maintaining accurate and up-to-date records, ensuring compliance with federal and state regulations, and providing exceptional service to our internal teams and vendors.
Key Responsibilities- Manage and maintain accurate and up-to-date records, including creation, maintenance, and protection
- Assist with notary signings and record-keeping duties
- Prioritize, organize, release, or withhold records as needed
- Develop and implement written procedures for file organization and protection of confidential information
- Apply a records/retention schedule and preserve, transfer, and destroy records per those schedules
- Assist with developing public information and establishing the authenticity of documents
- Protect data under your care to avoid penalties under federal and state privacy laws
- Provide thorough and accurate documentation to customer accounts through Upgrade communication channels
- Contribute daily to the improvement of our department and support of the Vendor Management Team
- Maintain superior quality assurance results
- Bachelor's or Associate's degree preferred
- Active notary or willingness to obtain a notary public certification
- Excellent written and verbal communication combined with analytical and problem-solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Willingness to travel and make court appearances, testifying under oath to the truthfulness and veracity of records
- Previous experience in a customer service, sales, or finance industry
- Working knowledge of FDCPA and FCRA experience
- Team player seeking a fast-paced and challenging environment
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program
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