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Technical Support Specialist

2 months ago

Atlanta, Georgia, United States HHS Technology Group, Inc. Full time


JOIN OUR TEAM AT HHS TECHNOLOGY GROUP, INC.:

HHS Technology Group, Inc., a frontrunner in crafting cutting-edge modular software solutions, is seeking a committed Technical Support Specialist to become a part of our dynamic team.

OUR MISSION:

At HHS Technology Group, we are dedicated to developing technology products that positively influence our clients and the broader community. We invite you to help us deliver outstanding support to our valued stakeholders.

KEY RESPONSIBILITIES:
  • Assume responsibility for reported issues and ensure their resolution.
  • Engage in effective communication with IT professionals and end users.
  • Diagnose and resolve software and hardware challenges.
  • Work collaboratively with internal teams and clients to enhance business efficiencies.
ESSENTIAL REQUIREMENTS:
  • Bachelor's Degree in Computer Science or a related field.
  • A minimum of 2 years of experience in supporting Microsoft Office 365 services.
  • At least 2 years of experience in Customer Support or Helpdesk roles.
  • Proven experience in software support and incident documentation.
  • Strong skills in troubleshooting hardware issues.
PREFERRED QUALIFICATIONS:
  • Familiarity with ZoHo ManageEngine Service Desk.
  • Understanding of Intune and other IT management tools.
  • Excellent communication and customer service abilities.
  • Proactive approach to problem-solving.
  • Certifications such as CompTIA A+, Microsoft, AWS, or equivalent are advantageous.