Manager of Retail Operations at Shelby's Sugar Shop

2 weeks ago

Columbus, Ohio, United States Washington Prime Group Full time

Position Title: Manager of Retail Operations at Shelby's Sugar Shop

Job Category: Retail Management

Overview:

Shelby's Sugar Shop, a delightful venture by Washington Prime Group, offers a vibrant and engaging atmosphere designed to enchant both children and adults. The Manager of Retail Operations is pivotal in ensuring the seamless execution of the brand experience, overseeing retail functions, and driving sales performance within the store.

Key Responsibilities:

1. Talent Management:

  • Identify, recruit, and onboard new team members, ensuring timely fulfillment of open positions.
  • Conduct comprehensive training and development for new hires, fostering a strong understanding of the brand's service model.
  • Provide ongoing coaching and performance management to enhance team capabilities.

2. Brand Execution:

  • Maintain high standards of cleanliness and organization throughout the store.
  • Plan and execute visual merchandising strategies that align with corporate directives.
  • Educate team members on product knowledge and customer engagement techniques.

3. Operational Excellence:

  • Achieve and surpass sales targets through effective inventory management and sales strategies.
  • Conduct regular inventory assessments and ensure compliance with corporate reporting requirements.
  • Oversee daily operational tasks, including cash management and supply ordering.

Expectations:

  • Flexibility to work varied hours, including evenings and weekends, to meet business needs.
  • Strong communication and leadership skills to foster a collaborative team environment.
  • Commitment to maintaining a professional appearance and adhering to dress code standards.

Qualifications:

  • High School Diploma or equivalent; further education is a plus.
  • A minimum of 5 years of experience in retail management, preferably in a high-volume environment.
  • Familiarity with inventory management systems and point-of-sale applications.

This role is essential in driving the success of Shelby's Sugar Shop, ensuring a memorable experience for every guest while leading a motivated and skilled team.

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