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Retail Operations Manager

2 months ago

Columbus, Ohio, United States Bargain Hunt Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Bargain Hunt. As a key member of our store leadership team, you will be responsible for driving overall store performance, leading and directing the freight flow process, supervising backroom operations, and ensuring all markdowns are completed per company policy.

Key Responsibilities
  • Store Performance and General Operating Requirements:
    • Collaborate with the Store Leader to ensure the store meets financial targets and key metrics based on quarterly and annual plans.
    • Utilize company reports to assess efficiency, analyze trends, and identify opportunities for improvement.
    • Prioritize, direct, and monitor team member activity to maximize productivity.
    • Ensure all team members adhere to company policies and procedures.
    • Ensure compliance with all State, Local, and Federal regulations.
    • Accept special assignments as directed by the Store Leader.
  • Leadership and Development:
    • Lead, direct, and supervise the work of assigned team members within areas of responsibility.
    • Plan staffing needs and coordinate recruitment, selection, and training.
    • Provide effective onboarding of new team members.
    • Regularly observe, assess, interact, coach, and counsel direct reports.
    • Identify and develop high-potential team members.
    • Foster, grow, and contribute to maintaining a respectful values-driven work environment.
    • Use open communication tools to convert team member input into meaningful action.
    • Provide recognition and candid feedback.
    • Address complaints and resolve issues consistent with the company's values, policies, and procedures.
  • Merchandise Flow and Markdown Management:
    • Oversee the receiving and posting of trucks.
    • Urgently manage freight flow process to the sales floor within the expected company guidelines and timeframe.
    • Ensure that all disposal merchandise is properly processed.
    • Oversee the operation, organization, and cleanliness of the backroom.
    • Ensure markdowns are completed and merchandised to company standards.
  • Customer Service:
    • Model company customer service expectations.
    • Oversee and coach store team in providing efficient and friendly service.
    • Drive the customer experience and ensure resolution of customer issues.
  • Leader on Duty Role:
    • Responsible for opening and closing the store according to company policies.
    • Provide leadership and direction to store members and ensure that store, merchandising, and customer service standards are continuously met.
    • Adhere to policies and procedures related to cash pulls, bank deposits, refunds, employee purchases, overprice and damage discounts, securing tills and cash in safe, voids.
    • Review timesheets and perform edits for hourly team members as needed.
    • Receive Direct Store Deliveries and process in WITS.
    • Ensure responsibility for Front End operations when serving as LOD.
  • Loss Prevention and Safety:
    • Protect company assets by ensuring that any discrepancies are reported to the relevant partners.
    • Assist with training team members on Loss Prevention awareness and store shrink goals.
    • Maintain customer service presence on the sales floor with a heightened Loss Prevention awareness.
    • Assist in the completion of the store's LP self-audit.
    • Assist in leading the inventory process, including preparation and execution of inventory guidelines.
    • Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
    • Responsible for customer and team member safety, including accident prevention, accident reporting, and emergency procedures.
Requirements
  • High School diploma; Post-Secondary degree/diploma preferred.
  • Results-driven retail store management experience.
  • Able to demonstrate mastery of skills required for Team Leader-Softlines and Team Leader – Hardlines positions.
  • Proven ability to supervise and motivate team members at all levels.
  • Able to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
  • Strong mathematical and analytical skills.
  • Able to preserve confidentiality of information.
  • Able to effectively communicate information, both verbally and in written forms.
  • Able to observe, assess, and coach the work of others.
  • Able to reason, make decisions, and use independent judgment in various situations.
  • Proven reliability and personal integrity.
  • Able to operate all tools and equipment to perform job, including store computer, copier/scanner, software used by the company, physical security equipment, cash register/scanner, Monarch price and Swiftach guns, box cutter, pallet jack, and rolling merchandise carts.

In addition to the above:

  • Possess a valid Driver's License.
  • May sometimes be required to drive to the bank to make deposits.
  • Will need to drive to meetings or other stores for business purposes with some overnight stays required periodically.
  • Required to work a minimum of 45 hours per week.
  • Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
  • This is a full-time position that requires open availability.
Physical Requirements
  • Ability to move throughout all areas of the store, including sales floor, receiving, register areas, and outside perimeter of the store.
  • Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds.
  • Frequent reaching to various levels and directions to move product.
  • Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing.
  • Continuous standing, frequent walking, bending, and twisting, and occasional kneeling needed to stock product.
  • Continuous need to hear and verbally communicate in order to interact with and respond to others. Will need to hear requests in person and via walkie-talkie.
  • Will occasionally be exposed to hazardous solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust.

Bargain Hunt is an equal employment opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. Bargain Hunt also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise Human Resources.