Assistant Store Manager

3 days ago

Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Description

The Assistant Manager is a dynamic and multifaceted role that combines business acumen, operational expertise, creativity, and people management skills. As a key member of the store team, the Assistant Manager is responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations.

Key Responsibilities:
  • Customer Experience: Foster a positive and inclusive shopping environment, ensuring that customers receive exceptional service and support.
  • Drives Sales: Analyze sales data, identify opportunities, and implement strategies to drive revenue growth and meet sales targets.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, ensuring that customers receive a consistent brand experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Oversee the visual merchandising and presentation of the store, ensuring that the sales floor is well-organized, visually appealing, and effectively merchandised.
  • Store & Stockroom Operations: Manage the day-to-day operations of the store, including inventory management, stockroom organization, and supply chain logistics.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, ensuring that staffing levels are adequate to meet customer demand and that payroll processes are accurate and efficient.
  • Training and Development: Provide ongoing training and development opportunities to ensure that team members have the skills and knowledge needed to succeed in their roles.
  • Communication: Effectively communicate with team members, customers, and stakeholders, ensuring that information is shared clearly and concisely.
  • Asset Protection: Identify and mitigate potential security risks, ensuring that the store and its assets are protected.
Requirements:
  • Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze complex problems, identify solutions, and implement effective strategies.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, where all team members feel valued and respected.
  • Ability to work in a fast-paced environment: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
  • Team building skills: Ability to build and maintain strong relationships with team members, customers, and stakeholders.
  • Self-starter: Proactive and results-driven, with a strong desire to take ownership and drive results.
  • Strong interpersonal and communication skills: Ability to communicate effectively with diverse groups, including team members, customers, and stakeholders.
  • Drive to achieve results: Strong motivation to achieve sales targets, drive revenue growth, and meet customer expectations.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances, prioritize tasks, and manage multiple projects simultaneously.
  • Multi-Tasking: Ability to juggle multiple tasks, prioritize responsibilities, and manage competing demands.
  • Fashion Interest & Knowledge: Passion for fashion, with a strong understanding of current trends, styles, and consumer behavior.

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