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Guest Services Representative

2 months ago

Austin, Texas, United States HYATT Hotels Full time

Are you dedicated to delivering outstanding hospitality? The Driskill hotel, a historic landmark, is seeking a committed and enthusiastic Front Office Agent to enhance our guest experience.

Key Responsibilities:
Front Office Agents manage the guest registration process and communicate hotel services and promotions effectively. This prominent role allows for engaging interactions with guests, significantly influencing their overall experience.

Additional responsibilities include processing payments and addressing guest inquiries. Candidates should possess prior customer service experience and the ability to communicate effectively with individuals from diverse backgrounds.

Schedule Requirements:
This position necessitates a flexible schedule, including weekends and holidays.

Benefits of Working with Us:

  • Career Advancement: Hyatt emphasizes internal promotions, offering training and career mobility for growth at every level.
  • Comprehensive Benefits: Full-time colleagues become eligible for medical, dental, vision, life, and disability insurance after 30 days.
  • Referral Incentives: Earn bonuses for introducing new team members.
  • Discounted Accommodations: Enjoy reduced rates at Hyatt Hotels globally.
  • Annual Complimentary Stays: Receive 12 free Hyatt room nights each year after 90 days of service.
  • Parking Discounts: Benefit from reduced parking rates in downtown areas.
  • Public Transport Subsidies: Access bus passes for under $10/month, deducted from payroll.
  • Paid Time Off: Enjoy vacation, sick days, and holiday pay.
  • Healthcare Savings Account: Save on medical expenses through a flexible spending account.
  • Financial Benefits: Participate in a 401(k) plan with company matching and discounted employee stock purchase options.
  • Employee Support Program: Access 24/7 emotional support, legal advice, and personal resources.
  • Retail Discounts: Enjoy discounts at various retailers.
Essential Skills:
  • A genuine desire to meet the needs of others in a dynamic environment.
  • Strong verbal communication abilities.
  • Capability to stand for extended periods.
  • Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
  • Prior experience in customer service.
Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.