Pharmacy Call Center Team Lead

4 weeks ago


Salt Lake, Utah, United States Associated Food Stores, Inc Full time
Job Title: Pharmacy Call Center Supervisor

Associated Food Stores, Inc. is seeking a highly motivated and experienced Pharmacy Call Center Supervisor to join our team.

Job Summary:

The Pharmacy Call Center Supervisor will be responsible for leading and supporting the inbound call center team in delivering exceptional service to our customers. This role involves managing team performance, addressing customer inquiries, and resolving issues efficiently.

Key Responsibilities:

  • Supervise and mentor a dedicated team of call center staff, ensuring adherence to company standards and quality service protocols.
  • Handle inbound calls and manage daily call center tasks, addressing customer and store-related issues promptly.
  • Oversee supervisory responsibilities, including hiring, training, scheduling, and retention strategies, while conducting annual performance evaluations for team members.
  • Facilitate effective communication between managers, team members, and store personnel as necessary.
  • Identify opportunities for process improvements and recommend actionable changes to enhance service delivery.

Requirements:

  • A valid Utah Pharmacy Technician License is required.
  • Minimum of 2 years of experience in data entry or a related field.
  • Excellent communication skills, with the ability to engage professionally and amicably in all interactions.
  • Strong problem-solving abilities and organizational skills.
  • Proficient in managing multiple projects and tasks, with a keen attention to detail and confidentiality.
  • Experience in coaching and mentoring team members to foster their development and success.

What We Offer:

  • A comprehensive benefits package, including health, dental, vision, life insurance, a 401(k) plan, vacation, sick leave, and exclusive team member perks and grocery discounts.
  • A flexible work environment, combining in-office collaboration with the flexibility of working from home.
  • Tuition reimbursement and opportunities for professional growth and advancement within the company.
  • Daily pay option and a supportive team environment.

Associated Food Stores, Inc. is an equal opportunity employer.



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