Housing Advocate Team Lead

2 weeks ago


Salt Lake, Utah, United States The Road Home Full time
Job Description

The Road Home is seeking a compassionate and empathetic Housing Advocate Team Lead to join our team at the Gail Miller Resource Center (GMRC). As a key member of our crisis services and shelter program, you will provide excellent customer service, resources, and support to our guests, prioritizing a Trauma-Informed Care and Housing First approach.

Key Responsibilities:

  • Provide quality customer service to guests, addressing their needs and concerns in a kind and compassionate manner.
  • Monitor and regulate activities at the Resource Center, ensuring rules and procedures are followed by both staff and guests.
  • Assist in maintaining a clean and safe facility, identifying special needs and referring them to the supervisor.
  • Resolve conflicts that may arise among guests, using effective communication and problem-solving skills.
  • Write incident reports, maintain records of guest stays, and ensure accurate shelter documentation.
  • Answer phones, take messages, and respond to the public in a professional and courteous manner.
  • Provide occasional crisis intervention and emergency interface with community resources, such as EMS and law enforcement.
  • Support the Shift Supervisor and act as lead staff in their absence, ensuring seamless operations.

Requirements:

  • High School Diploma or GED required.
  • Excellent customer service skills, with the ability to communicate effectively and handle difficult situations with professionalism and compassion.
  • Able to exercise proper discretion and independent judgment to make quick decisions, occasionally without immediate direction or supervision.
  • Knowledge of internal and community resources, with a willingness to learn and adapt.
  • Flexibility, enthusiasm, and a commitment to making a difference in the lives of others.
  • Ability to actively listen, empathize, and offer support to guests, using a Trauma-Informed Care approach.
  • Good computer skills and a willingness to learn new software and systems.
  • Reliability and dependability, with a strong work ethic and commitment to attendance.

What We Offer:

  • A competitive hourly rate of $17.85.
  • A comprehensive benefits package, including health care, dental, and vision coverage.
  • A 403B retirement plan with employer match.
  • Free life insurance and short-term and long-term disability coverage.
  • Paid time off, including vacation, sick leave, and 12 public holidays.
  • A generous tuition assistance program and opportunities for professional development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.

About The Road Home:

The Road Home is a 501c3 non-profit social services agency dedicated to helping people step out of homelessness and back into our community. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance to individuals and families in need. Our mission is to create a world where everyone has a safe and stable place to call home.

How to Apply:

If you are a compassionate and empathetic individual with a passion for making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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