Restoration Project Manager

3 weeks ago


East Meadow, New York, United States Institute of Inspection , Cleaning and Restoration Certification Full time

Restoration Project Manager Job Summary

We are seeking a highly skilled Restoration Project Manager to oversee all aspects of assigned restoration projects and production crews. As a key member of our team, you will be responsible for ensuring customer satisfaction, revenue growth, and operational excellence.

Key Responsibilities:

  • Manage customer and client experience, ensuring overall satisfaction and tracking online reviews.
  • Provide priority response to potential customers, ensuring timely and effective communication.
  • Develop accurate scopes of work for projects, prepare estimates using computer hardware and proprietary software, and negotiate customer and/or client approval.
  • Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
  • Review job site documentation to support services provided, ensure proper client requirements, and maintain accurate billing processes.
  • Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Manage production expenses, including equipment, vehicles, and other material assets.
  • Ensure safe work practices and adherence to safety and risk management guidelines at all times.
  • Participate in recruiting, hiring, and training production teammates.

Requirements:

  • Effective written and oral communication, intermediate math, and computer skills.
  • Experience in cleaning/restoration preferred.
  • High school diploma/GED.
  • IICRC certifications preferred, Xactimate experience a plus.
  • Valid driver's license required.
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
  • Ability to sit/stand/walk for prolonged periods, repetitively push/pull/lift/carry objects, and work with/around cleaning products/chemicals.
  • Ability to travel locally and out of state when necessary.
  • Ability to successfully complete a background check subject to applicable law.

About Us:

We are a leading provider of restoration services, dedicated to helping customers in their greatest moments of need. Our team is committed to operational excellence, customer satisfaction, and revenue growth. If you are a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply.



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