Restoration Project Manager
3 weeks ago
Restoration Project Manager Job Summary
We are seeking a highly skilled Restoration Project Manager to oversee all aspects of assigned restoration projects and production crews. As a key member of our team, you will be responsible for ensuring customer satisfaction, revenue growth, and operational excellence.
Key Responsibilities:
- Manage customer and client experience, ensuring overall satisfaction and tracking online reviews.
- Provide priority response to potential customers, ensuring timely and effective communication.
- Develop accurate scopes of work for projects, prepare estimates using computer hardware and proprietary software, and negotiate customer and/or client approval.
- Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
- Review job site documentation to support services provided, ensure proper client requirements, and maintain accurate billing processes.
- Maintain written communication with customers, teammates, vendors, and insurance representatives.
- Manage production expenses, including equipment, vehicles, and other material assets.
- Ensure safe work practices and adherence to safety and risk management guidelines at all times.
- Participate in recruiting, hiring, and training production teammates.
Requirements:
- Effective written and oral communication, intermediate math, and computer skills.
- Experience in cleaning/restoration preferred.
- High school diploma/GED.
- IICRC certifications preferred, Xactimate experience a plus.
- Valid driver's license required.
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
- Ability to sit/stand/walk for prolonged periods, repetitively push/pull/lift/carry objects, and work with/around cleaning products/chemicals.
- Ability to travel locally and out of state when necessary.
- Ability to successfully complete a background check subject to applicable law.
About Us:
We are a leading provider of restoration services, dedicated to helping customers in their greatest moments of need. Our team is committed to operational excellence, customer satisfaction, and revenue growth. If you are a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply.
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