Director of Guest Experience
3 days ago
The International African American Museum is seeking a highly skilled Director of Guest Experience to oversee the development and implementation of exceptional guest experiences that align with our mission. This role will be responsible for creating a welcoming atmosphere, fostering engagement, and ensuring a memorable experience for our visitors.
About the Role
- Develop and execute a comprehensive visitor experience strategy to enhance the overall museum experience.
- Cultivate a positive and inclusive environment that values diversity, equity, and accessibility.
- Lead cross-functional teams to design and deliver high-quality programs, events, and services that meet the needs of diverse audiences.
- Maintain accurate records and analyze data to inform decision-making and drive continuous improvement.
- Collaborate with senior leadership to advance the museum's strategic objectives and contribute to the development of annual priorities.
Qualifications and Requirements
- Bachelor's degree in Museum Education, Non-Profit Management, or related field; 5-7 years of experience directing a visitor/public customer service operation.
- Excellent communication, project management, and problem-solving skills.
- Able to work independently and as part of a team to achieve goals and objectives.
- Strong analytical and interpretive skills with ability to collect and analyze data to inform decision-making.
- Demonstrated commitment to diversity, equity, and inclusion principles and practices.
Salary Range: $80,000 - $110,000 per year, based on qualifications and experience.
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