Senior Operations Director

3 weeks ago


Charleston, South Carolina, United States Age Better Llc Full time
Job Overview

At Age Better LLC, we are seeking an experienced Senior Operations Director to oversee the daily operations of our MedSpa. This is a salaried position with a competitive annual salary of $90,000.

About Us

We are dedicated to enhancing our clients' digital presence and improving customer engagement. Our mission is to empower our clients with the knowledge and tools they need to make informed decisions about their health and wellness.

Responsibilities
  • Fully understand all Serotonin Modalities to help our guests achieve their health goals.
  • Supervise and support office team members, including front office administration and medical team.
  • Follow and maintain a structure for team member hiring, orientation, onboarding, and termination.
  • Oversee sales goals, ensuring guest consultations turn into treatment sales and memberships.
  • Manage business software platforms, including Zenoti and Dewy CRM.
  • Lead and coach the team effectively, ensuring daily operations run smoothly.
  • Handle client satisfaction, validated by NPS tracking.
  • Assist with social media management and influencer engagement.
  • Manage supply and equipment purchases, warranties, and maintenance.
  • Organize Center promotions and client incentives.
Qualifications
  • Experience in retail, fitness, or MedSpa management.
  • Strong organizational and interpersonal skills.
  • Proficiency in business software platforms (Zenoti, Dewy CRM).
  • Ability to lead and coach a team effectively.
  • Excellent communication and problem-solving skills.


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