Guest Services Manager
3 weeks ago
The Vendue is seeking a highly motivated and dedicated individual to join our team as an Art Experience Coordinator. As an Art Experience Coordinator, you will be responsible for delivering exceptional guest experiences through a culture that values creativity, fun, and passion.
Some key responsibilities of this role include:
1. Welcoming guests to The Vendue and ensuring their room is ready prior to arrival.
2. Communicating with guests prior to arrival to ascertain their reason for staying and preparing accordingly.
3. Coordinating with Valet/Bell Person to ensure luggage is delivered to the room and car is parked.
4. Maintaining communication with guests throughout their stay, both in person and through our app, to ensure needs are met (laundry, clean linens, ice, etc.).
5. Taking ownership of guest amenity requests by following procedures and working with appropriate staff to create and deliver personalized amenities on time to guests.
To succeed in this role, you will need a high school diploma or equivalent, an associate's or bachelor's degree in tourism, hospitality, or hotel management is a plus, at least one year in a guest-facing role, preferably in the hospitality industry, experience with Opera management software is a plus, and a commitment to guest satisfaction and service excellence.
We offer a competitive salary of $45,000 per year, commission opportunities monthly, and bonus opportunities annually up to 20%, an exempt, full-time position, affordable medical, dental, and vision insurance plans, company-provided life insurance, short & long-term disability, and accident and critical illness insurance, traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%, referral program, Employee Assistance Program, Tuition Reimbursement Program, and discounts at all Avocet-owned hotels and restaurants. If you are a dedicated professional with a passion for customer excellence and a willingness to make each guest feel welcomed and wanted, we encourage you to apply.
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Guest Experience Specialist
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