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Patient Appointment Specialist

2 months ago

Spokane, Washington, United States Shriners Children's Full time

Company Overview:
Shriners Children's is a community that values respect, support, and mutual appreciation. We are dedicated to delivering exceptional patient care while embracing interdisciplinary education and research that has a global influence. Our environment promotes learning through evidence-based practices, innovation, and critical thinking. We pride ourselves on our compassion, integrity, accountability, and resilience, which positions us as leaders in pediatric specialty care for children and their families.

Job Overview:
We have an opening for a PRN Appointment Coordinator. This role is essential in managing the master schedule of patient appointments for outpatient clinic visits.

Key Responsibilities:
Overseeing Daily Clinic Operations:
- Accurately schedule or reschedule clinic appointments in SHCIS in a timely manner.
- Ensure that outpatients scheduled for visits are registered in SHCIS, and that labels, itineraries, and ID sheets are placed appropriately in front of charts.
- Send written notifications regarding regularly scheduled appointments to patients, families, and relevant parties.
- Provide verbal notifications of add-ons and unscheduled appointments to nursing staff upon patient arrival.
- Prepare clinic schedules without errors and distribute computer copies by 4:00 PM the day before the clinic.
- Orient new patients and families to the outpatient department and explain HIPAA and clinic forms prior to the initial appointment.

Maintaining a Professional Environment:
- Keep the clinic reception and copy areas tidy and organized at all times.

Effective Communication:
- Answer telephone calls promptly, within 3-4 rings.
- Direct identified issues to the appropriate staff member.

Commitment to Professional Development:
- Attend all mandatory in-services, including annual CPR training, and participate in at least 75% of non-mandatory hospital in-services.
- Attend 80% of monthly staff meetings and review and initial the minutes.
- Complete self-evaluations prior to scheduled conferences with the Director.

Qualifications:
Education:
- High School Diploma or GED in General Studies is required.

Experience:
- A minimum of 1 year in scheduling, registration, and insurance verification is preferred.
- Proficiency in Microsoft Office Applications is required.
- Strong organizational and communication skills are essential.

Certification and Licensure:
- Basic Life Support (BLS) certification is required (must be obtained within 30 days of hire).

All candidates must be COVID-19 vaccinated.

Benefits:
Shriners Children's Spokane offers a competitive salary and benefits package, which includes opportunities for continuing education and professional development. Benefits include:
- Medical
- Dental
- Vision
- Paid leave
- Retirement savings
- Tuition reimbursement
- Short-term and long-term disability
- Life insurance
- Flexible Spending Accounts (FSA)
- Health Spending Accounts (HSA)
- Voluntary Benefits
- Employee Assistance Program (EAP)

(Compensation for this position is based on qualifications, professional experience, and education.)