Technical Account Manager, WWPS Federal

3 weeks ago

Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at AWS Enterprise Support. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our Public Sector Partners, helping them to gain the best value and service from AWS.

Key Responsibilities:

  • Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy
  • Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices
  • Use Bias For Action and Customer Obsession to proactively lead customers to longterm success
  • Work with a range of customer stakeholders from developers through to C-suite executives
  • Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes
  • Demonstrate technical leadership at scale and avoid pitfalls of thinking small
  • Collaborate with cross functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

About the Team

We are a diverse and inclusive team at AWS, and we value diverse experiences. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic Qualifications

  • Bachelor's degree in STEM with 2+ years of work experience, or 2+ years of related work experience
  • Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
  • 2+ years of customer-facing experience in technical engineering or systems architecture
  • Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Ability to juggle tasks and projects in a fast-paced environment
  • Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

  • 5+ of Experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Experience in Informational Technology operations
  • Internal enterprise or external customer-facing experience as a technical lead
  • Executive level technical consulting experience
  • Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
  • Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
  • Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
  • Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

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