Operations Manager

1 week ago


Virginia Beach, Virginia, United States Vacasa Full time

About the Role

Vacasa is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our properties in a specific region.

Key Responsibilities

  • Manage a portfolio of properties, ensuring they are clean, maintained, and well cared for.
  • Develop and maintain strong relationships with property owners, providing exceptional customer service and support.
  • Meet and maintain Vacasa standards and metrics, including NPS, unit appearance, and efficiency.
  • Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses.
  • Lead and manage a high-performing team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Partner with Business Development Representatives to onboard new properties.
  • Perform light home maintenance tasks, such as changing light bulbs, fixing door hinges, and unclogging toilets.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management.
  • Provide cross-coverage for your manager and Co-LOM(s) when necessary.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Occasionally perform housekeeping and maintenance duties.
  • Travel frequently between worksites, requiring reliable transportation.

Requirements

  • Technical computer skills required on all forms of hardware, including laptops, tablets, and mobile devices.
  • Availability to work Sunday through Saturday, early mornings, and evenings as needed.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Excellent time management skills, with the ability to change activity frequently and cope with interruptions.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior housekeeping experience is a plus.
  • Ability to stand, sit, and walk for extended periods.
  • Reach overhead and below the waist.
  • Regularly push, pull, and lift up to 25 pounds.
  • Occasionally lift or move up to 50 pounds.
  • Bend, stoop, squat, kneel, and twist.

What We Offer

  • Health, dental, and vision insurance, with employee and family coverage options.
  • Employer-sponsored and voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% contributed.
  • Health and Dependent Care Flexible Spending Accounts.
  • Flexible vacation time.
  • Paid sick days and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment needed to be successful.
  • Great colleagues and culture.

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