Senior Customer Success Manager
1 day ago
SuccessKPI is a rapidly growing analytics company that provides a cutting-edge platform for contact centers. Our AI-rich, pure SaaS analytics and automation platform helps businesses remove obstacles that contact center agents, managers, and executives face in providing a great customer experience.
Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving adoption and customer success within a growing portfolio of top-tier customer accounts. You will work closely with our customers to understand their needs and provide tailored solutions to help them achieve their goals.
Key Responsibilities- Understand customer needs and provide tailored solutions to drive adoption and customer success
- Collaborate with cross-functional teams to customize responses to customer needs
- Manage updates in customer relationship management tools
- Learn technical nuances of customer configurations and provide initial support and guidance
- Identify growth areas in existing customer base and help build expansion opportunities
- Travel as needed to support customer meetings, trainings, or other company meetings and business
- 5+ years in customer-facing roles with at least 2-3 years of enterprise account management experience
- Ability to handle escalation management and strong project management fundamentals
- Passionate about building customer success for the SuccessKPI brand
- Hands-on experience with data warehousing ecosystems and data and analytics tools
- Familiarity with ETL tools and deployment architectures on-premises and in cloud environments
- Opportunity to work for a fast-growing global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities as we grow and scale
- Opportunity to build industry relationships and work alongside seasoned industry experts
- Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about customer success and have the skills and experience we are looking for, please apply today.
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