Client Success Specialist

2 weeks ago

Quincy, Massachusetts, United States RapidRatings Full time

Client Delivery Associate

RapidRatings is seeking a motivated Client Delivery Associate to enhance our Client Delivery and Operations team. This role is ideal for a candidate who excels in communication, possesses keen attention to detail, and has the capability to support operational efforts in a dynamic, high-demand setting.

The selected individual will have the opportunity to:

  • Broaden their expertise by collaborating with private enterprises globally, facilitating their involvement in our clients' risk management initiatives.
  • Influence outcomes by assisting senior management in the submission of sensitive financial data while adeptly navigating and resolving challenges.
  • Become a Program Specialist by articulating and clarifying our business model, offerings, and procedures to private firms. The ideal candidate will thrive in a fast-paced environment, managing multiple projects concurrently.

Our team is characterized by high engagement, valuing employee contributions, transparency in management, and an entrepreneurial spirit. At RapidRatings, you will have the chance to make a significant impact, take pride in your contributions, and enjoy your work environment.

We offer a competitive salary, performance-based bonuses, unlimited paid time off, and comprehensive benefits.

To be considered for the Client Delivery Associate position, candidates should possess:

  • A bachelor's degree (or equivalent) with 1-3 years of relevant experience.
  • Experience in a client-facing role is preferred, demonstrating the ability to interact professionally and effectively with clients.
  • Familiarity with financial statements is advantageous.
  • Strong organizational skills to manage high-volume workloads.
  • Proficiency in Microsoft Office Suite.

Success in this role will also require the following core competencies:

  • Exceptional written and verbal communication skills, capable of engaging effectively with all levels, including clients and potential clients.
  • A customer-centric approach, demonstrating tact and courtesy.
  • Strong analytical and diligence skills.

About RapidRatings:

We are a global SaaS organization based in NYC, dedicated to revolutionizing how businesses establish relationships with one another. We challenge leading industrial and financial service firms worldwide to enhance their understanding of financial health and foster relationships based on new standards of transparency.

Note: Due to the ongoing pandemic, we have adapted to a remote work model. This position will initially be remote but may transition to a hybrid remote/on-site arrangement in the future. We recognize that each individual's circumstances may vary and are committed to exploring suitable options.

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