Client Support Specialist

2 weeks ago


Quincy, Massachusetts, United States Qonten Full time

Client Support Specialist | Member Services Division

As a vital member of our team, you will engage in a dynamic training process that combines classroom learning with practical experience. Our new associates will navigate through various scenarios, handling member inquiries with comprehensive guidance and mentorship.

We seek individuals who are eager to tackle challenges, even when the answers are not immediately clear. At Qonten, we prioritize a supportive environment where your growth is encouraged.

Key Responsibilities:

  1. Manage member interactions with professionalism and empathy.
  2. Take ownership of member concerns, ensuring a stress-free experience.
  3. Collaborate with team members to foster a positive work atmosphere.

Qualifications:

  • 2-3 years of experience in a customer service role.
  • Strong communication skills and a customer-centric mindset.
  • Ability to work effectively in a team-oriented environment.

Join us in delivering exceptional service and creating lasting relationships with our members. Your contributions will be valued as we strive for excellence in member satisfaction.



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