Branch Coordinator

1 week ago


Fremont, California, United States Aerotek Full time
Job Title: Branch Coordinator About the Role: We are seeking a highly skilled Branch Coordinator to join our team at Aerotek. As a Branch Coordinator, you will be responsible for providing exceptional customer service, managing inventory, and ensuring seamless operations at our Fremont, CA location. Key Responsibilities: • Comply with Environmental Health & Safety Policies • Greet and assist visitors, direct vendors and suppliers for deliveries or retrievals • Manage inbound calls and branch notifications to communicate procedures, guidelines, and policies • Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution • Oversee the end-to-end Customer Service process, ensuring exceptional service delivery • Facilitate efficient Delivery and Return processes to ensure seamless operations • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement • Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication Requirements: • MS Office (Excel/Word/Outlook) proficiency • Experience working effectively with customers and vendors by phone, email, Zoom, etc. • Vendor negotiation experience (price, timing, etc.) • Ability to follow direction and meet deadlines in a fast-paced environment • Experience applying creativity to problem-solving for positive outcomes • Experience building sustainable relationships and trust with vendors through open, proactive communication • Ability to effectively manage multiple, changing priorities in a fast-paced environment What We Offer: • Weekly pay • Employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs • 401(k) plan • Employee discounts About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
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