Loan Servicing I

1 month ago

Fremont, United States The Croghan Colonial Bank Full time
Loan Servicing I - Full-time, on-site (Fremont, OH):

Job Summary -

Ensures the accurate booking of new loans and managing existing loans in the core loan operations system. Handle administrative duties for existing or new loans, including processing transfer of monies and following the procedures for delinquent loans.

Essential Job Duties -

  • Gather, interpret, and transcribe related files to ensure loan boarding packages are input into the core system according to bank, regulatory and investor guidelines.
    • Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
  • Perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines
  • Prepare payoff quotes and send to the appropriate party according to bank procedures.
  • Process post loan funding, including GL transactions and payments.
  • Prepare and complete PMI cancellation requests.
  • Review daily reports for maintenance changes.
  • Review final mortgage titles according to bank procedures.
  • Customer support pertaining to all areas of loan servicing, including payment research, taxes, and insurance.
  • Work with branch personnel, both verbally and in writing, in problem solving and question resolution to minimize risk to the Bank and ensure customer satisfaction in the loan closing process.
  • Demonstrate a willingness to adapt to changing business needs and deadlines.
  • Develop a proactive internal communication with Loan Servicing Manager to enhance loan servicing and maximize the functionality of the core processing systems.
  • Work in coordination with processing teams to ensure that on-boarding is carried out within the assigned parameters of the bank.
  • Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned compliance training essential to job function.
  • Assist other loan divisions as needed
  • Punctual and regular attendance is required.
Requirements -
  • High school diploma
  • Less than one 1 of experience - experience in banking, preferably in a Loan Operations area
  • Working knowledge of Microsoft Office, Access software and various other software applications
  • Work conditions require the sitting position the majority of the day
  • Work conditions require to use of keyboard strokes the majority of the day
  • Lifting of boxes, such as loan documents, as required


Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet

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