Field Service Operations Specialist

2 weeks ago


Houston, Texas, United States Sungrow Power Supply Co., Ltd. Full time

Company Overview:

Sungrow Power Supply Co., Ltd. (Sungrow) stands as the most trusted inverter brand globally, boasting over 269 GW of installations across the world. Established in 1997 by Professor Cao Renxian, Sungrow excels in the innovation and development of solar inverters, supported by the largest dedicated R&D team in the sector. Our extensive product lineup includes PV inverter solutions and energy storage systems tailored for utility-scale, commercial, industrial, and residential applications. We also offer internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a robust 25-year legacy in the photovoltaic industry, Sungrow's products energize over 150 countries worldwide. For further insights about Sungrow, please visit our website.

Key Responsibilities:

  • Oversee the scheduling and dispatch of Field Service Engineers and Vendors to ensure timely onsite support.
  • Generate Purchase Orders or Task Orders as necessary for Vendor services.
  • Engage professionally via phone and email with Field Service Engineers and Vendors regarding spare parts requirements, dispatching, and material returns.
  • Maintain communication with customers regarding the arrival status of Field Service Engineers and materials.
  • Analyze the dispatch board to optimize the schedules of Field Service Engineers and Vendors for efficiency.
  • Coordinate data entry in SAP and CRM systems based on submitted Field Service reports.
  • Collaborate across departments with procurement, third-party partners, regional competency centers, and field service personnel.
  • Assist in the upkeep of the field service database, including customer information, service reports, and documentation.
  • Proactively identify and resolve issues with minimal oversight.
  • Develop and monitor plans and schedules for maintenance activities across multiple projects and sites.
  • Verify that Vendor invoices align with the services rendered.
  • Provide constructive feedback to supervisors regarding scheduling for new sites.
  • Demonstrate the ability to perform effectively under pressure while being accountable for achieving results.
  • Manage multiple concurrent tasks efficiently.
  • Work collaboratively with cross-functional teams to enhance processes and operational efficiency.
  • Adhere to security protocols and training, ensuring compliance with company policies.
  • Execute additional duties as assigned to support the company's mission, values, and objectives.

Qualifications:

  • Minimum of 5 years of experience in a customer service capacity.
  • Bachelor's degree, technical degree, or equivalent professional experience.
  • Preferred background in the solar energy sector.

Skills and Competencies:

  • Strong technical problem-solving and analytical capabilities.
  • Self-motivated individual with excellent communication skills.
  • Proficient in customer service and decision-making.
  • Organizational skills with a keen attention to detail and proactive approach.
  • Service-oriented mindset with a strong focus on technical support for both Sales teams and customers.
  • Exceptional interpersonal and communication abilities.
  • Ability to work effectively in a team-oriented environment.
  • Proficiency in Microsoft Office Suite.
  • Experience with Airtable is advantageous.
  • Strong organizational and time-management skills.

Travel Requirements:

  • 5%-20% travel may be required.

Work Environment:

  • This is a full-time, hybrid position.
  • No visa or legal sponsorship is available.

Compensation and Benefits:

  • Compensation will be commensurate with experience.
  • Competitive benefits package and employee programs.
  • Opportunities for personal and professional growth.

Sungrow is an equal opportunity employer. We appreciate the interest of all candidates; however, only those who meet the requirements will be contacted.



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