Accounts Receivable Refund Coordinator

2 weeks ago


Louisville, Kentucky, United States UofL Health Full time

Position Overview:

WE ARE HIRING

About UofL Health:
UofL Health is a comprehensive regional academic health system dedicated to delivering exceptional healthcare services. With a network that includes multiple hospitals, medical centers, and a vast array of healthcare professionals, we are committed to advancing patient care through innovative practices and cutting-edge research.

Job Responsibilities:

The Accounts Receivable Refund Coordinator is responsible for the meticulous evaluation and management of credit balances on patient accounts. This role involves processing refund requests from both insurance providers and patients, ensuring compliance with relevant regulations.

  • Assess and determine the necessity of refunds by analyzing payment applications, contractual obligations, and patient liabilities.
  • Collect essential documentation, such as explanations of benefits, to facilitate accurate refund processing.
  • Review payment applications to ensure correct allocation to patient accounts.
  • Conduct thorough analyses of adjustments and submit required modifications to patient accounts.
  • Prepare and present refund requests for approval from management.
  • Maintain comprehensive records of all communications, adjustments, and refunds for effective tracking and retrieval.
  • Stay updated on policies and procedures related to refunds and auditing, ensuring compliance with all applicable regulations.
  • Accurately log and balance refunds processed on a daily basis.
  • Identify and report recurring issues related to credit balances to management, investigating root causes.
  • Verify account balances for accuracy prior to issuing refunds.
  • Process patient refund requests within established timelines.
  • Exhibit the ability to work autonomously with minimal supervision.
  • Complete assigned tasks within designated deadlines.
  • Participate in training sessions as required.
  • Perform additional duties as assigned.

Qualifications:

Minimum Education & Experience:

  • High School Diploma or GED.
  • Preferred: Two years of experience in Accounts Receivable Operations, accounting, or a related field.

Knowledge, Skills, & Abilities:

  • Proficient in analyzing and interpreting electronic remittances and explanations of benefits.
  • Familiarity with insurance contracts and billing practices.
  • Ability to meet and exceed productivity expectations.


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