Patient Access Representative III
3 days ago
The Patient Access Representative III is a key role in ensuring seamless communication between patients and physicians. As a first point of contact, this representative will create a positive impression for UofL Health while scheduling patient appointments according to clinic operating standards.
Responsibilities:- Exceptional Customer Service: Answer all incoming calls with a focus on compassionate patient-centered care.
- Scheduling: Schedule new, return, internal employee, and referring provider VIP appointments within multiple groups.
- Web Appointment Requests: Review incoming website appointment requests and handle them in a concierge style manner by acting as one point of contact for patients in scheduling appointments across the organization.
- Accurate Scheduling: Accurately schedule patient appointments in accordance with physicians' templates and guidelines using access center technologies.
- Monitoring and Compliance: Regularly monitor guided schedule documents to ensure up-to-date scheduling compliance.
- Referral Management: Determine appropriate physicians for all non-directed referrals.
- Rescheduling: Reschedule patients using proper functions.
- Non-Clinical Support: Field non-clinical patient questions or transfer to appropriate clinical parties.
- Patient Expectations: Set patients' expectations for their visit ensuring an excellent patient experience.
- Communication: Use Allscripts, Centricity Business, online paging systems, and retrieve information from other hospital systems.
- Confidentiality: Treat all matters confidentially concerning patient information according to HIPAA guidelines.
- Productivity and Quality: Adhere to group productivity and quality metrics.
- Education and Experience: High School Diploma or Equivalent required; a minimum of 2 years of experience scheduling for multiple physician practices required.
- Skills and Abilities: Knowledgeable of Microsoft Excel; excellent customer service skills required; proficient written and verbal communication required.
-
Patient Access Representative III
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Representative III is a key role in the UofL Health team, responsible for providing exceptional customer service to patients and physicians. This position requires strong communication and organizational skills, with a focus on scheduling appointments and handling urgent referrals.Responsibilities:Provide timely and professional...
-
Patient Access Representative III
3 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Representative III is a key role in the UofL Health team, responsible for providing exceptional customer service to patients and physicians. This position requires strong communication and organizational skills, with a focus on scheduling appointments and handling urgent referrals.Responsibilities:Provide timely and professional...
-
Patient Access Representative III
4 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Representative III is a key member of the UofL Health team, responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact for all VIP patients and providers, this role handles urgent referrals, web appointment requests, and schedules patient appointments according to...
-
Patient Access Representative
1 month ago
Louisville, Kentucky, United States AH Rocky Mountain Full timeAbout the RoleWe are seeking a highly skilled Patient Access Representative to join our team at AdventHealth Avista. As a key member of our Patient Financial Services department, you will play a critical role in ensuring the smooth registration process for our patients.Key ResponsibilitiesEnsure patients are appropriately registered for all service...
-
Patient Access Representative II
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Representative II is a key member of the UofL Health team, responsible for providing exceptional customer service to patients and physicians. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.ResponsibilitiesAnswer incoming calls and respond to patient...
-
Patient Access Registrar
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar presents a professional and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly...
-
Patient Service Representative
3 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring that their needs are met and exceeded.Key ResponsibilitiesAnswer calls, emails, and other requests from...
-
Patient Service Representative
1 month ago
Louisville, Kentucky, United States Actalent Full timeJob Title: Patient Service RepresentativeThis role is a high-volume position that requires excellent communication skills and attention to detail.As a Patient Service Representative, you will be responsible for answering calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals.You will accurately...
-
Patient Service Representative
4 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a critical role in supporting patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.Key ResponsibilitiesProvide exceptional customer service...
-
Patient Service Representative
3 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers through various communication channels.Key ResponsibilitiesAnswer and respond to patient and provider inquiries in...
-
Patient Service Representative
2 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob OverviewActalent is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to patients and healthcare providers.Key ResponsibilitiesAnswer calls, emails, and other requests from patients and healthcare providers while meeting or...
-
Patient Access Coordinator
4 weeks ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Access Center Partner to join our team at UofL Health. As a key member of our access center, you will play a critical role in communicating with patients and physicians in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to patients and physicians,...
-
Patient Service Representative
3 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.Key ResponsibilitiesHandle high-volume calls, emails, and other requests from...
-
Patient Service Representative
2 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob Title: Patient Service RepresentativeAs a Patient Service Representative at Actalent, you will play a vital role in providing exceptional customer service to patients and healthcare providers. Your primary responsibility will be to answer calls, emails, and other requests in a timely and professional manner, meeting or exceeding service level goals.Key...
-
Patient Service Representative
1 month ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers while meeting or exceeding service level goals.Key Responsibilities:Answer calls, emails, and other requests from...
-
Patient Access Registrar
3 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar plays a vital role in ensuring a smooth and efficient patient experience at University Hospital. As a key member of the healthcare team, this individual is responsible for presenting a professional and courteous manner to patients, physicians, and visitors. The registrar's primary function is to obtain accurate and...
-
Patient Access Coordinator
1 week ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Access Center Partner I is a key member of our team, responsible for providing exceptional customer service to patients and physicians. As a first point of contact, this role creates a positive impression for UofL Health while scheduling patient appointments according to clinic operating standards.Responsibilities:Answer all incoming calls...
-
Patient Service Representative
3 weeks ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers through various communication channels.Key ResponsibilitiesAnswer and respond to patient and provider inquiries in...
-
Patient Access Coordinator
3 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar plays a vital role in ensuring a smooth and efficient patient experience at UofL Health. As a key member of our team, you will be responsible for presenting a professional and courteous manner to patients, physicians, visitors, and co-workers. Your primary focus will be on interviewing patients to obtain accurate...
-
Patient Access Coordinator
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar plays a vital role in ensuring a smooth and efficient patient experience at UofL Health. As a key member of our team, you will be responsible for presenting a professional and courteous manner to patients, physicians, and visitors, while maintaining confidentiality and adhering to established policies and...