Luxury Hotel Security Specialist

2 weeks ago

New York, New York, United States The Peninsula New York Full time

The Peninsula New York seeks a seasoned Security Officer to join our team in enforcing security procedures and hotel policies to ensure the protection, comfort, and safety of all guests, patrons, and employees.

Key Responsibilities:

  • Protect The Peninsula property and the property of all guests, patrons, and employees.
  • Serve as Deputy Fire Safety Director and be physically and mentally fit in the event of emergency situations.
  • Articulate and represent The Peninsula brand, its guests, and employees in a professional and positive manner.
  • Provide pleasant, tactful, and extremely courteous service to all guests on a consistent basis.
  • Constantly patrol the hotel premises both exterior and interior.
  • Monitor security cameras and ensure all areas of the hotel are safe and always in good standing.
  • Record all occurrences of security interest in the logbook for the information of the security personnel and management.
  • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • Ensure that the Hotel's policy and procedures in key issuance are always adhered to.
  • Question any suspicious character in a polite manner; refuse entry if the subject is not able to provide a reasonable reply; request assistance immediately if the situation arises.

Requirements:

  • Minimum 4 years' experience in a luxury hotel environment. University degree a plus.
  • Excellent knowledge of security industry best practices across relevant security operations (loss prevention, conflict resolution, access control, etc.).
  • New York State Security Guard License and satisfy Security Guard Act training.
  • Must possess a valid certificate of fitness for Fire and Life Safety Director license.
  • Safety, First Aid, AED, and CPR training and certification is preferred.
  • Ability to influence and communicate effectively with guests and team members.
  • Self-starter, independent, good presentation, and problem-solving skills.
  • Analytical, detailed-oriented, organized, result-oriented, and articulate.

Benefits We Offer:

  • 10 vacation days per year
  • 6 sick days per year
  • 3 personal days per year
  • 10 holiday days per year
  • Complimentary employee meals
  • Discounted parking
  • Complimentary uniform laundering
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 40% discount on spa retail
  • 80% company-paid medical, dental, and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $31.55 to $35.76 an hour.

About The Peninsula New York

Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city's most prestigious shopping, entertainment, and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.

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