Customer Experience Manager

7 days ago


Humble, Texas, United States Indigo Books & Music Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our retail team, you will be responsible for ensuring the store is well-run, well-merchandised, and well-staffed.

Key Responsibilities:

  • Support the head of store in achieving sales goals and identifying areas for improvement
  • Coordinate and communicate daily task assignments to Customer Experience Representatives
  • Engage and inspire customers on the floor, making meaningful connections and creating a warm and welcoming environment
  • Curate specific product collections for each customer, leveraging our product to tell stories and add joy to their lives
  • Follow pre-opening, post-opening, and closing procedures to ensure a seamless customer experience

Qualifications:

  • Passionate and enthusiastic about delivering exceptional customer service
  • Curious and humble, with a willingness to learn and adapt
  • Driven and results-oriented, with a focus on achieving sales goals
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

About Indigo Books & Music:

We are a leading Canadian retailer of books, gifts, and home decor, dedicated to creating a welcoming and inspiring shopping experience for our customers. We are committed to treating all people with dignity and respect, and to providing equal opportunities for all applicants.



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