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Support Lead

2 months ago

Humble, Texas, United States Five Below Full time
Job Summary

We are seeking a highly motivated and experienced Support Lead to join our team at Five Below. As a Support Lead, you will play a critical role in ensuring that our customers receive an exceptional shopping experience. You will be responsible for leading the front-end operations, training and developing our sales associates, and driving sales growth.

Key Responsibilities
  • Customer Experience: Ensure that all customers receive a fast, friendly, and personalized shopping experience.
  • Front End Operations: Lead and manage the front-end operations, including cash handling, inventory management, and visual merchandising.
  • Training and Development: Train and develop our sales associates to provide exceptional customer service and drive sales growth.
  • Sales Growth: Drive sales growth by identifying opportunities to increase sales and implementing strategies to achieve sales goals.
  • Store Maintenance: Maintain a clean and organized store environment, including the stock room and sales floor.
  • Inventory Management: Manage inventory levels, including receiving, stocking, and replenishing merchandise.
  • Cash Handling: Handle cash transactions, including making change, processing returns, and resolving customer complaints.
  • Team Management: Supervise and manage a team of sales associates, including scheduling, training, and performance management.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum 1 year of management experience in a retail environment.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and creative thinking.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.