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Customer Service Specialist

2 months ago

Jacksonville, Florida, United States JAGUAR LAND ROVER JACKSONVILLE Full time

Jaguar Land Rover Jacksonville is on the lookout for a dedicated team player to enhance our vibrant dealership atmosphere and deliver an exceptional experience to both our internal and external clientele. Our mission is to ensure the highest level of customer satisfaction and foster enduring relationships.

As a family-owned establishment, our culture is rooted in our core values, which include Safety, Integrity, Courtesy, Presentation, and Efficiency. We strive to maintain a transparent and collaborative workplace where team members are encouraged to share their insights, with a strong emphasis on internal promotions.

In the role of Customer Service Specialist, you will be the face of our service department, responsible for managing the customer experience in the service lane. You will serve as the initial point of contact for our clients, possessing comprehensive knowledge of our product offerings, inventory requirements, technician scheduling, and customer service protocols. From welcoming vehicle owners upon arrival to elucidating the repair process, our Customer Service Specialists are true professionals who take pleasure in assisting others. We invite individuals with backgrounds in customer service, retail, hospitality, or the restaurant industry, even if they are new to the automotive sector.

Key Responsibilities

  • Manage the flow of the service lane, ensuring customers receive prompt, courteous, and effective assistance.
  • Take charge of the customer experience by executing additional tasks that leave a positive impression on our clientele.
  • Provide comprehensive support for all owner inquiries, whether via phone or in person, to ensure customers are well taken care of.
  • Guarantee that the daily allocation of technicians' time is consistently utilized to serve customers effectively.
  • Efficiently distribute work among technicians.

Qualifications

  • Organized and approachable demeanor.
  • Proven ability to lead and manage others.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional and well-groomed appearance.
  • Acceptable driving record in accordance with dealership standards.
  • Willingness to undergo a pre-employment background check.

Salary range begins at 75K.

What We Provide

Comprehensive benefits including Medical, Dental, Vision, Short and Long Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness initiatives, Saturday Lunches, and Discounts on products and services.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

  • Regularly required to stand, walk, use hands to handle or feel, and reach with hands and arms; climb or balance; and talk or hear.
  • Frequently required to stoop, kneel, crouch, or crawl.
  • Occasionally required to sit.
  • Must regularly lift and/or move up to 40 pounds.
  • Specific vision abilities required for this role include close vision and depth perception.
  • Test driving customer vehicles.

Work Environment: While performing the duties of this position, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is typically moderate.