Bilingual Customer Service Representative

4 weeks ago


Austin, Texas, United States United Heritage Credit Union Full time
Job Summary

We are seeking a highly skilled and multilingual Bilingual Call Center Specialist to join our team at United Heritage Credit Union. As a key member of our Contact Center team, you will be responsible for providing exceptional customer service to our members in both English and Spanish.

Key Responsibilities:

  • Answer incoming calls and respond to member inquiries in a professional and courteous manner.
  • Provide solutions to member issues and concerns in a timely and efficient manner.
  • Collaborate with team members to achieve contact center goals and objectives.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 1-3 years of recent customer service, call center, or account resolution experience required.
  • Fluency in English and Spanish is highly preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

About United Heritage Credit Union:

United Heritage Credit Union is a full-service financial institution that has been serving communities in Central Texas for over 65 years. We offer a competitive benefits package, 401(k) options, and generous paid time off. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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