Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled and multilingual Bilingual Call Center Specialist to join our team at United Heritage Credit Union. As a key member of our Contact Center team, you will be responsible for providing exceptional customer service to our members in both English and Spanish.
Key Responsibilities:
- Answer incoming calls and respond to member inquiries in a professional and courteous manner.
- Provide solutions to member issues and concerns in a timely and efficient manner.
- Collaborate with team members to achieve contact center goals and objectives.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- High school diploma or equivalent required.
- Minimum 1-3 years of recent customer service, call center, or account resolution experience required.
- Fluency in English and Spanish is highly preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
About United Heritage Credit Union:
United Heritage Credit Union is a full-service financial institution that has been serving communities in Central Texas for over 65 years. We offer a competitive benefits package, 401(k) options, and generous paid time off. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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