Bilingual Customer Service Team Lead
1 day ago
ViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all.
Major Duties and Responsibilities
As a Bilingual Customer Service Team Lead, you will provide daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner. You will assist customers in resolving complaints concerning billing or service rendered, using judgment to minimize complaints referred to designated managers or departments for investigation. You will also administer new hire and continuing training programs, assist customers with special problems referred from Customer Service Representatives, and assist with daily close-outs procedures, training, and floor supervision.
Qualifications
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work well with other employees as a team
- Ability to deal with difficult or demanding customers on a routine basis
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail-orientated, efficient, and possess superior written and verbal communication
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self-motivated, and quick-thinking
- Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
- Ability to read and comprehend normal instructions, correspondence, and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, strong data entry skills, 10-key by touch, and various Microsoft Office programs
Education and/or Experience
- High school diploma or general education degree (GED)
- Two years of related experience as a Customer Service lead or supervisor
- Bilingual Spanish
-
Bilingual Customer Service Team Lead
1 week ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeAbout UsViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.Job SummaryWe are seeking a highly skilled Bilingual Customer...
-
Bilingual Customer Service Team Lead
4 days ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeAbout ViaPlus by VINCI HighwaysWe are a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for...
-
Bilingual Customer Service Team Lead
2 weeks ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeAbout ViaPlus by VINCI HighwaysViaPlus by VINCI Highways is a leading global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal...
-
Bilingual Customer Service Representative
5 days ago
Austin, Texas, United States RECOVERY MONITORING SOLUTIONS CORPORATION Full timeJob Title: Bilingual Customer Service RepresentativeRecovery Monitoring Solutions Corporation is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our electronic...
-
Austin, Texas, United States Staff My Agency Full timeJob Title: Bilingual Insurance Customer ServiceWe are seeking a highly motivated and customer-focused Bilingual Insurance Customer Service Representative to join our team at Staff My Agency.About the Role:This is an exciting opportunity for a bilingual professional to work in a fast-paced environment, helping our business grow through value-based...
-
Austin, Texas, United States Bob Jennings State Farm Insurance Full timeJob OpportunityWe are seeking a highly motivated and bilingual (Spanish/English) Insurance Customer Service Representative to join our team at Bob Jennings State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, developing leads, and marketing insurance products and services.Key...
-
Customer Service Representative Bilingual
3 weeks ago
Austin, Texas, United States Collabera Full timeJob OverviewCollabera is seeking a highly skilled Customer Service Representative Bilingual to join our team. As a key member of our customer support team, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.ResponsibilitiesProvide unbiased assistance to clients with questions regarding eligibility, medical claims...
-
Bilingual Customer Service Representative
2 weeks ago
Austin, Texas, United States BCForward Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at BCforward. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to phone inquiries, and resolving issues in a prompt and courteous manner.Key Responsibilities:Provide...
-
Bilingual Customer Service Representative
2 weeks ago
Austin, Texas, United States MAXIMUS Full timeJob SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Maximus. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
5 days ago
Austin, Texas, United States Collabera Full timeJob DescriptionWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Collabera. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues that may arise.Responsibilities:Respond to phone inquiries from...
-
Bilingual Customer Service Representative
4 weeks ago
Austin, Texas, United States VINCI Highways Mobility Solutions Full timeAbout UsVINCI Highways Mobility Solutions is a global leader in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.Job...
-
Bilingual Customer Service Representative
4 days ago
Austin, Texas, United States Call Center Haven Full timeJob Title: Bilingual Customer Service RepresentativeWe are seeking a highly motivated and experienced bilingual (English & Spanish) individual to join our team as a Remote Customer Service Representative. As a key member of our Call Center Haven team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and...
-
Austin, Texas, United States Staff My Agency Full timeCustomer Service Representative - Spanish LanguageWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Spanish Language. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication skills and...
-
Customer Service Representative
3 weeks ago
Austin, Texas, United States Collabera Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.ResponsibilitiesRespond to customer inquiries in a prompt and...
-
Bilingual Operations Supervisor
4 weeks ago
Austin, Texas, United States EDS Service Solutions Full timeJob Title: Supervisor BilingueEDS Service Solutions is seeking a highly skilled and experienced Supervisor Bilingue to join our team at the Car Rental Center. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of the center, providing exceptional service to our customers, and driving business...
-
Bilingual Customer Service Representative
3 days ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeAbout UsViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.Job SummaryWe are seeking a...
-
Bilingual Customer Service Representative
2 weeks ago
Austin, Texas, United States TTEC Full timeAbout the RoleWe're seeking a highly skilled Bilingual Customer Service Representative to join our team at our walk-in center in Austin, TX. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction.Key ResponsibilitiesProvide...
-
Bilingual Customer Service Representative
1 month ago
Austin, Texas, United States MAXIMUS Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide customer...
-
Customer Service Representative Bilingual
4 days ago
Austin, Texas, United States BCforward Full timeJob Summary:BCforward is seeking a highly skilled Customer Service Representative Bilingual to provide exceptional support to Medicaid clients in English and Spanish.Key Responsibilities:• Provide unbiased assistance to clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.• Assist with...
-
Bilingual Customer Service Representative
3 weeks ago
Austin, Texas, United States TTEC Full timeAbout the RoleWe're seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team at our Austin, TX walk-in center. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our clients, resolving their concerns, and exceeding their expectations.Key...