VoIP and CRM Systems Manager

2 weeks ago

Conshohocken, Pennsylvania, United States Spring EQ, LLC Full time
About Spring EQ

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ has established itself as one of the fastest-growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit our website.

Our Culture
  • We strive to make every customer interaction a great one.
  • We recognize that behind every loan is a person or family trusting us to handle a significant financial transaction.
  • We work hard and have fun to get the job done.
  • We recognize each team member's unique value.
  • We encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ.
  • We promote our team members so they can share their knowledge with others.
  • We innovate, innovate, innovate.
  • We create and embrace the latest technology.
  • We simplify constantly, challenging every process we use to better accomplish our goals.
  • We build upon a strong company culture and foster an environment of togetherness, support, and accountability.
Job Summary

We are seeking a highly skilled and detail-oriented VoIP and CRM Systems Manager to oversee the management, optimization, and integration of our Dialpad and HubSpot systems. In this role, you will ensure seamless communication between our sales, marketing, and customer service teams by managing our telephony and customer relationship management (CRM) systems. You will play a key role in configuring, maintaining, and troubleshooting these platforms to support our business processes and improve overall efficiency.

Responsibilities
  1. System Management and Administration
    • Manage and maintain the Dialpad VoIP system, ensuring it meets the communication needs of the organization. This includes building workflows, analyzing processes, and identifying best practices.
    • Administer HubSpot CRM, including setting up workflows, managing user permissions, and optimizing the platform for sales and marketing processes.
    • Integrate Dialpad with HubSpot to streamline communication workflows and ensure data consistency across platforms.
    • Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality.
    • Configure the service to meet functional and compliance requirements and manage changes through the Change Management Process.
    • Manage desk phone configurations for HQ office.
    • Manage integration configurations with Microsoft Teams with Infrastructure team.
    • Manage web browser plugin and dialpad application configuration with Infrastructure team.
    • User management. Create and assign user accounts and configure phone numbers, voicemail, and call routing.
  2. Process Improvement and Optimization:
    • Identify opportunities to enhance the integration and functionality of Dialpad and HubSpot to improve workflow efficiency.
    • Collaborate with cross-functional teams to understand their needs and implement system changes that align with business goals.
    • Stay current with updates and new features for both Dialpad and HubSpot, making recommendations for adoption as appropriate.
  3. User Support and Training:
    • Provide technical support to team members using Dialpad and HubSpot, resolving any issues related to system use.
    • Develop and deliver training programs for staff to ensure effective utilization of both platforms.
    • Serve as the primary point of contact for vendor support related to Dialpad and HubSpot.
  4. Data Management and Reporting:
    • Ensure accurate data synchronization between Dialpad and HubSpot, maintaining the integrity of customer information.
    • Collaborate with sales, marketing, and customer service teams to define data needs and ensure systems are configured to meet these requirements.
    • Generate and analyze reports from both systems to provide insights into communication metrics, customer engagement, and sales performance.
  5. Security and Compliance:
    • Ensure that both Dialpad and HubSpot systems comply with relevant data protection and privacy regulations.
Qualifications
  • Technical Expertise:
    • Proficient in administering Dialpad or similar VoIP systems.
    • Strong experience with HubSpot CRM, including workflows, integrations, and reporting.
    • Familiarity with API integrations, especially between VoIP systems and CRM platforms.
    • Basic knowledge of networking principles and VoIP technologies.
  • Problem-Solving and Analytical Skills:
    • Ability to troubleshoot and resolve technical issues across both systems.
    • Strong analytical skills to interpret data and provide actionable insights.
  • Communication and Collaboration:
    • Excellent communication skills, both written and verbal.
    • Ability to work effectively with cross-functional teams and provide clear technical guidance to non-technical users.
  • Project Management:
    • Experience managing system projects, including upgrades, integrations, and migrations.
    • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Training and Support:
    • Experience developing and delivering training programs for software systems.
    • Ability to provide ongoing user support and maintain user satisfaction.
Preferred Qualifications
  • Experience with additional CRM systems or VoIP platforms.
  • Knowledge of sales and marketing processes, particularly within HubSpot.
  • Familiarity with data protection regulations (e.g., GDPR, CCPA) and compliance requirements.
Benefits
  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Credit Union Membership
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

  • VoIP and CRM Systems Manager

    4 weeks ago

    Conshohocken, Pennsylvania, United States Spring EQ Full time

    About Spring EQSpring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Our company is among the fastest growing and highest-rated home equity financing partners in the United States. We offer a broad range of home equity products and...

  • HubSpot Systems Administrator

    3 weeks ago

    Conshohocken, Pennsylvania, United States Spring EQ Full time

    About Spring EQSpring EQ is a national home equity lender that provides flexible and tailored financing solutions directly to consumers through a network of experienced brokers and partners. With a strong focus on customer satisfaction, Spring EQ has established itself as one of the fastest-growing and highest-rated home equity financing partners in the...

  • Microsoft Dynamics CRM Architect

    4 weeks ago

    Conshohocken, Pennsylvania, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Microsoft Dynamics CRM Developer/ArchitectFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Microsoft Dynamics CRM Developer/Architect to join our team. As a key member of our team, you will be responsible for designing, implementing, and maintaining Microsoft Dynamics CRM solutions that meet the business needs of our...

  • Medical IT Systems Analyst

    2 days ago

    Conshohocken, Pennsylvania, United States Tandym Group Full time

    Medical IT Systems AnalystA leading pharmaceutical company in Pennsylvania is seeking a skilled Medical IT Systems Analyst to join their Medical Affairs team in the Greater Philadelphia area on a contract basis.Key Responsibilities:Ensure the smooth operation and optimization of Veeva CRM implementations tailored to Medical Affairs activities.Manage user...

  • Business Development Manager

    2 weeks ago

    Conshohocken, Pennsylvania, United States Piper Companies Full time

    Account Manager Job DescriptionPiper Companies is seeking a highly motivated and results-driven Account Manager to join our IT staffing team in Conshohocken, PA. As an Account Manager, you will be responsible for building new business relationships with potential clients in the IT staffing vertical and managing existing accounts.Key Responsibilities:Develop...

  • Staffing Account Manager

    3 weeks ago

    Conshohocken, Pennsylvania, United States Piper Companies Full time

    Account Manager - IT StaffingPiper Companies, a rapidly growing staffing firm, is seeking an experienced Account Manager to join our IT staffing team in Conshohocken, PA. As an Account Manager, you will be responsible for building new business relationships with potential clients in the IT staffing vertical and managing existing...

  • Procurement Systems Manager

    3 weeks ago

    Conshohocken, Pennsylvania, United States ASM Global Full time

    Procurement Systems ManagerASM Global is seeking a highly skilled Procurement Systems Manager to join our team. As a key member of our procurement team, you will be responsible for leading the implementation and management of our eProcurement tools, ensuring seamless integration with our existing systems and processes.Key Responsibilities:Lead global...

  • Business Development Manager for IT Staffing

    3 weeks ago

    Conshohocken, Pennsylvania, United States E-Primary LLC Full time

    Job OpportunityAbout E-Primary LLCE-Primary LLC is a leading provider of senior-level IT resources to mid-size to Fortune 500 companies across the United States. With over 20 years of experience, we are seeking a highly skilled Business Development Manager to join our team in the Philadelphia market.Job SummaryWe are looking for a seasoned Business...

  • NetSuite Implementation Project Manager

    4 weeks ago

    Conshohocken, Pennsylvania, United States Core BTS Full time

    About the RoleWe are seeking a highly skilled and experienced NetSuite Implementation Project Manager to support the successful deployment of NetSuite ERP solutions across our organization.Key Responsibilities:Project Planning and Management: Develop comprehensive project plans that include timelines, resource allocation, and risk management...

  • Business Development Manager

    3 weeks ago

    Conshohocken, Pennsylvania, United States Behind the Design Full time

    Job DescriptionBehind the Design is seeking a highly motivated and results-driven Business Development Manager to spearhead our sales efforts in the region. As a key member of our team, you will be responsible for expanding our presence in the market, building strong relationships with key stakeholders, and driving business growth.Key...

  • Business Development Manager

    4 weeks ago

    Conshohocken, Pennsylvania, United States Behind the Design Full time

    {"h1": "Business Development Manager", "p": "Behind the Design is seeking a dynamic Business Development Manager to spearhead our sales efforts for two prominent, locally-owned companies. As a key member of our team, you will be responsible for expanding our footprint in the region, collaborating with strategic ownership that has a proven history of doubling...

  • Account Manager

    3 weeks ago

    Conshohocken, Pennsylvania, United States Piper Companies Full time

    Account Manager Job DescriptionPiper Companies is a rapidly growing recruiting firm seeking talented individuals to join its team as Account Managers. This role is ideal for those who thrive in a fast-paced environment and are passionate about driving customer acquisition and expansion.Key Responsibilities:Drive customer acquisition through strategic...

  • NetSuite Implementation Project Manager

    1 month ago

    Conshohocken, Pennsylvania, United States Core BTS Full time

    About the RoleWe are seeking a highly skilled and experienced NetSuite Implementation Project Manager to support the successful deployment of NetSuite ERP solutions across our organization.The ideal candidate will have a strong background in project management, ERP implementation, and a deep understanding of NetSuite's capabilities.This resource will be...

  • NetSuite Implementation Project Manager

    3 weeks ago

    Conshohocken, Pennsylvania, United States Core BTS Full time

    About the RoleWe are seeking a highly skilled and experienced NetSuite Implementation Project Manager to support the successful deployment of NetSuite ERP solutions across our organization.The ideal candidate will have a strong background in project management, ERP implementation, and a deep understanding of NetSuite's capabilities.This resource will be...

  • Customer Support Specialist, Technical

    2 days ago

    Conshohocken, Pennsylvania, United States CareSense Full time

    Job OverviewCareSense is a pioneering healthcare technology company that empowers patients to manage their health from the comfort of their own homes. As a Customer Support Specialist, you will play a vital role in ensuring the seamless delivery of our proprietary software, which enables clinicians to create personalized care plans for patients. Your primary...

  • Network Systems Administrator

    2 weeks ago

    Conshohocken, Pennsylvania, United States Jobot Full time

    About the RoleWe are seeking a highly skilled Network Administrator to join our team at Jobot. As a key member of our IT department, you will be responsible for ensuring the effective and efficient operation of our automated data processing systems.Key ResponsibilitiesMaintenance, repair, and upgrade of all PC's and Servers, including antivirus software,...

  • Network Systems Administrator

    3 weeks ago

    Conshohocken, Pennsylvania, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled Network Administrator to join our team at Jobot. As a key member of our IT department, you will be responsible for ensuring the effective and efficient operation of our automated data processing systems.Key ResponsibilitiesMaintenance and repair of all PC's and Servers, including hardware and software...

  • Network Systems Administrator

    1 month ago

    Conshohocken, Pennsylvania, United States Jobot Full time

    About the RoleWe are seeking a highly skilled Network Administrator to join our team at Jobot. As a key member of our IT department, you will be responsible for ensuring the effective and efficient operation of our automated data processing systems.Key ResponsibilitiesMaintenance, repair, and upgrade of all PC's and Servers, including antivirus software,...

  • DevOps System Administrator

    4 weeks ago

    Conshohocken, Pennsylvania, United States Syzygy Integration Full time

    Job Title: DevOps System AdministratorWe are seeking a highly skilled DevOps System Administrator to join our team at Syzygy Integration. As a key member of our operations team, you will be responsible for designing and delivering cutting-edge technology solutions that support our development and operations teams.Key Responsibilities:Administering and...

  • Automotive Sales Representative

    2 weeks ago

    Conshohocken, Pennsylvania, United States Conicelli Autoplex Full time

    Automotive Internet Sales RepresentativeConicelli Autoplex is seeking a highly motivated and customer-focused Automotive Internet Sales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for engaging with customers, managing leads, and scheduling appointments at our dealerships.Key Responsibilities:Customer...